IT Field Support Technician / Desktop Support Technician
Location: Groton/New London, CT area (06340) — Onsite
Openings: 4
Duration: 12-month contract with possible extension or permanent hire
Start Date: ASAP
Schedule: First shift required initially, with potential second-shift opportunities. Hours will be discussed during interviews.
About the Role
We’re seeking IT Support Technicians to provide hands-on computer support at a government site in the Groton/New London area. You’ll install equipment, troubleshoot hardware and software issues, and help users get back to work quickly.
This role is a good fit for someone with 1–3 years of computer support experience who enjoys solving technical problems and providing dependable customer service.
Key Responsibilities
- Install, configure, and maintain desktops, laptops, printers, peripherals, and associated software.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Repair devices, replace components, and reload or reimage PCs and laptops.
- Support network equipment, entry-level servers, and legacy systems, including enterprise storage disk replacements.
- Complete equipment installations, moves, additions, and changes.
- Test equipment and approved applications to verify proper operation.
- Maintain accurate incident and service request tickets, including troubleshooting steps and resolution details.
- Follow up on outstanding issues and escalate problems when additional support is needed.
- Follow established technical procedures and meet client service-level requirements.
- Provide professional, courteous support throughout each service interaction.
Required Qualifications
- U.S. citizenship required.
- Must be at least 18 years old.
- 1–3 years of computer support experience.
- Basic knowledge of computer hardware, software installation, troubleshooting, and repair.
- Strong organization, communication, and customer service skills.
- Ability to follow technical instructions and independently resolve issues within established guidelines.
- Availability to work onsite, with occasional travel between sites as needed.
Preferred Qualifications
- Experience with IT ticketing systems.
- Experience configuring or deploying iOS, Android, or other mobile devices.
- Familiarity with software deployment, PC imaging, and hardware repair.
- Relevant certifications, such as CompTIA A+, Security+, Apple, or Dell certifications.
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