Highlights
The technician will handle installations, troubleshooting, and maintenance of IT equipment while ensuring high-quality service delivery and SLA compliance. This role provides desktop and field support for hardware, software, and network systems.
Numbers & Facts
| Location | Groton/New London, CT |
| Industry | Staffing/Employment Agencies |
| Salary | $20 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Location: Groton / New London, CT (Onsite –Government Site)
Work Type: Non-Driving (occasional local travel between sites)
Duration: 12 Months (Possible Extension / Temp to Perm)
Schedule: First Shift (8: 00 AM –4: 00 PM)
Overview:
This role provides desktop and field support for hardware, software, and network systems. The technician will handle installations, troubleshooting, and maintenance of IT equipment while ensuring high-quality service delivery and SLA compliance.
Responsibilities:
Install, configure, and maintain desktops, laptops, servers, and peripherals
Perform hardware setup, imaging, reloading, and troubleshooting
Provide support for software, networking, and legacy systems
Perform disk replacements and basic repairs on enterprise systems
Handle installs, moves, adds, and changes (IMAC activities)
Test and certify systems and applications
Manage and update tickets in the system and ensure SLA compliance
Escalate issues and provide follow-up support
Maintain professionalism and ensure customer satisfaction
Requirements:
Minimum 1–3 years of desktop/IT support experience
Experience with hardware and software troubleshooting
Basic networking knowledge
Strong organizational and communication skills
Ability to follow processes and work independently
Preferred:
Certifications such as A+, Security+, Dell, Apple
Experience with ticketing systems
Experience with mobile device setup (iOS/Android)
Experience with hardware repair and software deployment
Work Type: Non-Driving (occasional local travel between sites)
Duration: 12 Months (Possible Extension / Temp to Perm)
Schedule: First Shift (8: 00 AM –4: 00 PM)
Overview:
This role provides desktop and field support for hardware, software, and network systems. The technician will handle installations, troubleshooting, and maintenance of IT equipment while ensuring high-quality service delivery and SLA compliance.
Responsibilities:
Install, configure, and maintain desktops, laptops, servers, and peripherals
Perform hardware setup, imaging, reloading, and troubleshooting
Provide support for software, networking, and legacy systems
Perform disk replacements and basic repairs on enterprise systems
Handle installs, moves, adds, and changes (IMAC activities)
Test and certify systems and applications
Manage and update tickets in the system and ensure SLA compliance
Escalate issues and provide follow-up support
Maintain professionalism and ensure customer satisfaction
Requirements:
Minimum 1–3 years of desktop/IT support experience
Experience with hardware and software troubleshooting
Basic networking knowledge
Strong organizational and communication skills
Ability to follow processes and work independently
Preferred:
Certifications such as A+, Security+, Dell, Apple
Experience with ticketing systems
Experience with mobile device setup (iOS/Android)
Experience with hardware repair and software deployment
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.