Field Engineer 3

Technical Skills
Must Have
Comfortable using Android or Apple mobile applications, scanning QR codes, entering device information, and navigating location-based equipment records
Previous experience as a field service technician, desktop support technician, deployment technician, smart-hands technician, or low-voltage device installer

Technician Skills & Experience
A successful technician should demonstrate:
Experience performing onsite technology installations in retail, restaurant, hospitality, healthcare, or commercial environments.
Ability to follow installation guides, work instructions, checklists, and quality standards.
Basic networking and connectivity troubleshooting skills.
Experience provisioning, activating, or commissioning connected devices using a mobile application.
Comfort working with Bluetooth-connected devices, QR code scanning, cellular-connected equipment, and mobile applications.
Ability to verify signal strength, validate connectivity, and troubleshoot communication failures.
Customer-facing communication skills when working with site managers and obtaining installation sign-off.
Experience documenting completed work through photos, checklists, and service reports.
Ability to work independently, travel between customer locations, and manage multiple daily service calls.
Familiarity with escalation procedures and working with remote help desks or technical support organizations.
Understanding of workplace safety requirements and food-service environment expectations.
Technical Duties Performed

The technician is expected to:
Validate site readiness before beginning work.
Locate the dish machine and identify a suitable mounting location.
Install and position the Ecolab Link Gateway.
Use the ESA IQ application to commission the gateway.
Pair and commission the DishIQ Controller.
Validate cellular signal strength using ESA IQ Field Test Mode.
Verify successful device registration and connectivity.
Troubleshoot failed registrations, signal issues, and synchronization problems.
Contact the Ecolab Help Desk and follow escalation procedures when required.
Complete customer walkthroughs and obtain acceptance/sign-off.
Submit photos, checklists, and installation completion documentation.

Tools Required
Phillips and flathead screwdrivers
Multi-bit driver kit
Cordless drill w/ drill bits
Needle nose pliers
Wire cutters
Flashlight or headlamp
Tape measure
Small level
Permanent marker
Utility knife
Zip ties and fastening accessories (where approved)

Technology Tools
Smartphone or tablet capable of running the ESA IQ application
Mobile data connection
Camera for installation photos and documentation
QR code scanning capability
Bluetooth-enabled device for DishIQ Controller pairing
Email and SharePoint access for reporting and documentation submission
Access credentials for ESA IQ and required deployment systems.

Site-Specific / Occasionally Required Equipment
Step ladder when mounting locations are not easily accessible
Anti-slip/safety footwear when required by the customer site
PPE required by restaurant or facility safety policies
Special equipment identified by Ecolab or the site owner prior to deployment.