Field Diagnostics Technician — Residential Appliances and Refrigeration

About the opportunity (Akron, NY)

We’re looking for a hands-on problem solver who enjoys in-home service work and clear communication with customers. You’ll diagnose and fix a wide range of residential appliances and refrigeration units while maintaining high standards of safety and documentation.

Impact you’ll make

• Diagnose issues and complete repairs on refrigerators, washers, dryers, and ovens.
• Conduct preventative maintenance and inspections to ensure reliable operation.
• Explain repair findings, timelines, and care tips to customers.
• Record parts used and services completed with precision.
• Keep skills sharp by learning new appliance technologies and repair techniques.
• Collaborate with peers to solve complex technical problems.
• Work safely and respectfully within customers’ homes.

What sets you up for success

• High school diploma or equivalent; formal technical training in appliance repair is beneficial.
• Background as an appliance repair technician or similar field role.
• Strong diagnostic, troubleshooting, and problem-resolution skills.
• Clear, courteous communication and customer service orientation.
• Ability to work independently and manage a dynamic schedule.
• Valid driver’s license and reliable transportation.
• Familiarity with safety practices and industry regulations.
• Proficiency with soldering/brazing.

Why this role

Every service call is a chance to restore comfort and convenience for a customer. If you’re ready to bring technical know-how and a helpful attitude to homes across Akron, NY, we’d like to meet you.