Field Desktop Support Tech
Location: California City, CA 93505Duration: Contract
Rate: DOEUS Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job
Responsibilities:
- Advanced desktop support experience- troubleshooting, configuration, software installation
- Adept at M365, Windows, Active Directory, ticketing systems
- Provide troubleshooting and support to end users on a variety of issues- incidents and problems
- Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
- Set up equipment for employee use
- Image computers using a variety of methods
- Install and perform minor repairs to computers and peripheral equipment within the office premises
- Must have strong networking skills- IDF/MDF, switches, routers, access point
Experience:
- 3-5 years of experience in software, hardware, and network
- Provide technical assistance for user questions/issues on Windows 7, 8, and 10 along with Microsoft Office 2010 through Office 365, M365
- Experience with of Windows, M365, PC and Printer configuration
- Strong customer service skills, detail-oriented, and deadline-driven
- Strong phone and verbal communication skills along with active listening skills