Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365. Install and perform minor repairs to computers and peripheral equipment within the office premises.
Numbers & Facts
Location
California City, CA
Description
Field Desktop Support Tech Location: California City, CA 93505 Duration: 6 months Rate: DOE
USC & Green cards Preferred.
Responsibilities:
Advanced desktop support experience- troubleshooting, configuration, software installation
Adept at M365, Windows, Active Directory, ticketing systems
Provide troubleshooting and support to end users on a variety of issues- incidents and problems
Provide technical assistance to the customer (Examples)
- Password reset - Account information - Case number information - Adobe Reader issues - Brower issues - Technical computer issues - Internet connectivity
Set up equipment for employee use
Image computers using a variety of methods
Install and perform minor repairs to computers and peripheral equipment within the office premises
Must have strong networking skills- IDF/MDF, switches, routers, access point
Experience:
Around 5 years of experience in software, hardware, and network
Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
Experience with of Windows, M365, PC and Printer configuration
Strong customer service skills, detail oriented, and deadline driven
Strong phone and verbal communication skills along with active listening skills