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Field Deployment Engineer, zEDGE
Palo Alto or Remote (US)RemotePeople and Operations
120,000-155,000USD / year
About Zettabyte
- AI computing company: we turn GPU hardware into reliable, high-utilisation AI compute through software, orchestration and full lifecycle operations
- What we offer: enterprise GPU cloud and AI inference, software for data centre owners to run their own GPU clouds, turnkey and sovereign AI data centres, edge computing and GPU financing
- Who we work with: GPU owners, data centre operators, enterprises, OEMs, integrators and financiers across multiple markets
- How we work: fast-moving and high-accountability; we value speed, ambition, clarity, ownership and measurable outcomes
Role Summary
The Field Deployment Engineer, zEDGE installs, commissions and supports zEDGE modular edge compute pods at customer and partner sites across the United States.
The role covers the full field cycle: site surveys, installation planning, on-site installation and commissioning, acceptance testing, customer handover and follow-up support.
The Field Deployment Engineer is often the face of Zettabyte on site, working with customer facilities teams, electricians, integrators and internal engineering.
Reporting Line
Reports to: Head of AI Infrastructure
Key Responsibilities
- Site surveys: assess customer sites for power, cooling, network, space, access and safety requirements before a pod is shipped.
- Installation planning: prepare installation plans, bills of materials and schedules with customers and contractors.
- Installation and commissioning: install zEDGE pods, connect power and network, and bring compute systems into service.
- Acceptance testing: run acceptance tests and document results for customer sign-off.
- Customer handover: train customer staff on day-to-day operation and safe access, and hand over documentation.
- Field support: diagnose and repair on-site hardware faults, and coordinate replacement parts with vendors and Supply Chain.
- Contractor coordination: direct local electricians, riggers and integrators, and check their work meets specification and code.
- Export compliance: follow export-control and sanctions screening with the Export Compliance team before hardware, software or GPU capacity is shipped, installed or handed over across borders, and keep the shipment and end-user records the team requires.
- Product feedback: feed site and installation lessons back to the zEDGE product and engineering teams.
Required Qualifications
- 4+ years of field engineering, data centre deployment or industrial installation experience
- Working knowledge of low- and medium-voltage power distribution, cooling and networking for IT equipment
- Hands-on skill with servers, network equipment and diagnostics
- Professional customer-facing communication on site
- Willingness to travel frequently within the United States, often at short notice
- A valid driving licence and the ability to work on active construction or industrial sites
Bonus Qualifications
- Experience with modular, containerised or edge data centre products
- GPU server or high-performance computing experience
- OSHA 10 or 30 or equivalent safety certification
- Electrical licence or formal electrical training
What Success Looks Like (First 90 to 180 Days)
- zEDGE installations are completed on schedule and accepted by customers
- Site survey and installation templates are in use for every deployment
- Field faults are resolved within agreed times
- Product and engineering receive structured feedback from each site
Why This Role Matters
- Edge in production: zEDGE value is proven when pods run reliably at real customer sites.
- Customer trust: a smooth installation is the first operating experience a customer has with Zettabyte.
Working Norms at Zettabyte
- Bias to action: deliver drafts quickly, then iterate on feedback
- Be precise: double-check numbers and facts; sloppy analysis creates downstream cost
- Make it usable: package outputs for decision-making, not data dumps
- Own the process: whoever drives a deliverable manages stakeholders and timelines
- Learn the ecosystem: understand GPUs, cluster operations and the buyer landscape
Details
- Workplace: Remote within the United States, with team presence in Seattle and Palo Alto; core hours 10:00 to 15:00 PT
- Employment type: Full-time
- Compensation: USD 120,000 to 155,000 a year base salary, plus equity
- Benefits: Medical, dental and vision insurance; 401(k) retirement plan; paid time off and US public holidays; equity
- Work authorisation: Must be authorised to work in the United States
- Equal opportunity: Zettabyte is an equal opportunity employer and considers all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other legally protected status; qualified applicants with arrest or conviction records are considered in line with applicable fair chance laws, including the California Fair Chance Act
Field Deployment Engineer, zEDGE
LocationPalo Alto or Remote (US)
Work arrangementRemote
Employment typeFull-time
TeamPeople and Operations
120,000-155,000USD / year
Apply
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Field Deployment Engineer, zEDGE
120,000-155,000USD / year
Apply
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Product OverviewzPLATFORMzWAREzFABRICzMARKETPLACEzCLOUDzEDGEzDATA
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+886-2-2790-6877Taipei, Taiwan
+1 650 260 1009Palo Alto, California
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Zettabyte is a supplier of the United Nations Global Marketplace (UNGM #1117361) and is committed to aiding the United Nations in achieving its Sustainable Development Goals.
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