About the Position:
The Clinical Educator will leverage professional nursing expertise and clinical acumen to educate healthcare professionals - both in person and virtually - on a complex oral anti-seizure therapy for neurological conditions. Working in close partnership with field stakeholders, sales representatives, field reimbursement managers, and other cross-functional partners, this role serves as a trusted clinical resource in the field. The Clinical Educator will proactively and reactively engage pre-approved neurology healthcare professionals, building strong relationships that improve patient support awareness, increase utilization of support and ultimately positively impact the patient experience.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Deliver education on pre-approved curriculum to diverse audiences including physicians, nurses, office staff, and other healthcare professionals within community and institutional settings
- Manage routing and scheduling to proactive and reactively engage approved HCP targets within the assigned territory
- Conduct total office calls and in-service sessions covering patient education and empowerment strategies, patient support programs,
- Champion patient initiation and support processes, helping providers and office staff build confidence in therapy onboarding and ongoing patient management on therapy.
- Anticipate and address HCP needs by drawing on real-world clinical experience and current therapeutic knowledge
- Cultivate strong, trust-based relationships with healthcare providers, office staff, and local nurse educators
- Plan, implement, and communicate collaboratively with all field organizations to meet business plan objectives, identify synergistic opportunities, and optimize territory-level execution
- Work cohesively with territory sales representatives and field reimbursement team to align area needs, share field insights, and execute a coordinated territory plan
- Collaboration with virtual nurse navigator team as it relates to feedback and insight on patients being supported through the nursing program
- Leveraging approved feedback documentation, compliantly provide HCP targets insight and feedback on their patients being supported through the nursing program.
- Contribute industry insights and innovative approaches to training curriculum development
- Conduct trainings and submit completed documentation to the appropriate system in a timely and compliant manner
- Ensure all activities adhere to company, client, and industry-mandated rules and regulations
- Perform other duties as assigned
- Other duties:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education and/or Experience:
- Associates degree required, Bachelor's degree preferred
Required License and/or credential(s):
- Current, unrestricted RN or NP licensure
Required Skills:
- Maintain current, unrestricted license as a healthcare professional (RN, NP)
- A minimum of 3 years previous HCP and Patient education experience
- Recent neurological experience required, epilepsy and rare disease experience preferred
- Demonstrate an entrepreneurial spirit and a bias for action
- Ability to promptly address open ended questions, provide feedback and solutions to healthcare professionals based on "real world" clinical experiences
- Presentation and training experiences to multiple audiences
- Proven adaptability to changing business demands and product relevance in a fast-paced environment
- Competent and comfortable utilizing technology
- Intermediate knowledge of Microsoft Office and CRM
- Experience working for, or contracting with, a pharmaceutical company preferred
- Eligible to participate in federal healthcare programs or in federal procurement or non-procurement programs
- Must have reliable access to internet
Special Position Requirements:
Travel:
- 70% within assigned territory
Working Conditions:
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Physical Requirements:
Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.