Support daily requests for sample return kits (domestic/international shipping); maintain tracking documentation, communicate with requestors, assemble kits, and handle warehouse pickup/drop-off. Field Assurance Lab Technician needed to document, process, and manage complaint samples and sample return kits within the Field Assurance Lab.
Numbers & Facts
Location
Tempe, AZ
Description
Field Assurance Lab Technician needed to document, process, and manage complaint samples and sample return kits within the Field Assurance Lab. Schedule: Monday-Friday, 7:00 AM-4:00 PM. In-person interviews.
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Document complaint samples received in the Field Assurance Lab for evaluation purposes
Support daily requests for sample return kits (domestic/international shipping); maintain tracking documentation, communicate with requestors, assemble kits, and handle warehouse pickup/drop-off
Ensure accurate and timely shipping of sample return kits
Track shipping inventory and order supplies through approved vendors
Oversee image/video review requests via TrackWise queries; maintain image/video review tracker and follow up on pending requests
Maintain Good Documentation Practices (GDP) when recording preliminary and sample analysis results
Escalate unexpected issues to Supervisor/Manager
Maintain Good Laboratory Practices (GLP) consistent with biosafety laboratory standards
Maintain a clean work environment
Maintain professional working relationships with internal/external customers and support staff
Handle storage and disposal of complaint samples per applicable procedures
Support continuous improvement of lab processes
Understand and follow procedures and regulatory requirements
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Previous warehouse experience - preferred
Medical industry (GMP) and/or lab experience - preferred