Oversees daily operations in the Field Assurance (Complaint Handling) Lab, managing shipping/receiving of complaint samples and conducting timely image reviews. Support daily requests for sample return kits - domestic and international shipping, tracking, and communication with requestors.
Numbers & Facts
Location
Tempe, AZ
Description
Quality Assurance Technician needed in Tempe, AZ. Oversees daily operations in the Field Assurance (Complaint Handling) Lab, managing shipping/receiving of complaint samples and conducting timely image reviews.
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Document complaint samples received in the lab for evaluation
Support daily requests for sample return kits - domestic and international shipping, tracking, and communication with requestors
Assemble sample return kits and coordinate warehouse pickups/drop-offs
Track shipping inventory and order supplies through approved vendors
Process image/video review requests via TrackWise queries and maintain the review tracker
Maintain good documentation practices (GDP) when recording sample analysis results
Escalate unexpected issues to Supervisor/Manager
Maintain good laboratory practices (GLP) and a clean, biosafety-compliant work environment
Support continuous improvement of lab processes
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0- 5 years - previous warehouse experience and medical industry (GMP)/lab experience preferred
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Good written and verbal communication skills
Detail-oriented with basic problem-solving/troubleshooting ability
Proficient in MS Office
Ability to work independently and in cross-functional teams