| Location | (Remote) |
| Job Type | Full-time |
| Company Size | 201 - 500 |
| Year Founded | 1996 |
| Headquarters | Irving, TX, US |
This role entails providing Field technical support for assigned territory defined by Management.
· Collaborate with cross-functional team of Sales, Marketing and Applications Engineering to support customer technical requirements.
· Assist Sales in driving a technical value proposition to customers.
· Support customers in the evaluation process and application development
· Conduct device experimentation to reproduce and understand customer’s issues and to independently find solutions to these issues.
· Clearly communicate solutions to customers and their issues to the division
· We are looking for someone who understands how to work with our
· engineering teams in The US and China and who can leverage those to support our customers in a high touch engineering engagement.
· Bachelor's Degree and above in Electronic Engineering/computer science or related majors
· Minimum of 5 years of field support experience in semiconductors or related industry
· Experience with computer languages and embedded programming including but not limited to C/C++
· Understand basic hardware and common interfaces such as I2C, SPI, UART, PWM, ADC, …
· Knowledge and hands-on experience with one or more of the short distance wireless protocols such as Bluetooth Low Energy (LE), Zigbee, RF4CE, Thread, 2.4Ghz
· Proprietary, WiFi, or Bluetooth Classic
· Familiarity and hands-on experience with RTOS such as FreeRTOS, Zephyr is preferred
· Strong problem solving and analytical skills, familiar with debugging tools such as multimeter, oscilloscope, ...
· Strong written and verbal communication skills in English (Mandarin is Plus)
· Able to travel domestically and internationally (occasionally)
· Previous employment with connectivity players such Nordic, TI, NXP, ST, Dialog, SiLabs, CSR or similar companies an advantage
· A desire to solve problems and a positive ‘can do’ attitude.
· The desire to work in a multinational team that strives for and demands the best performance possible.