Hybrid in St Paul, MN
Provide operational, administrative, and customer service support for medical device Field Actions, partnering with Field Action Team Leads and other internal teams to ensure assigned activities are completed accurately and on time.
Key Responsibilities:
1. Respond to customer inquiries and research or verify customer contact information.
2. Prepare, assemble, label, and ship Field Action notification packages.
3. Support product return activities, including tracking and processing RMAs.
4. Pull ERP reports and organize customer, product, and shipment information for assessment by the Field Action team.
5. Track customer responses and maintain accurate Field Action records and documentation.
6. Support continuous improvement activities and special projects.
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of work by maintaining compliance with applicable quality requirements and procedures.
Skills:
1. Proficient with MS Office Suite
2. Physically stuff, label and send materials to our customers as necessary
3. Research customer contact information and then reach out to those customers via email and phone
4. Pull reports from our ERP system and prepare for others to assess.
5. Support customer inquiries via email interactions
Qualifications:
High School diploma or equivalent and 2 years of related customer service, administrative, or operations experience. ERP or regulated-industry experience preferred.
Ability to pass Background, Drug Screen and if applicable Medical (i.e. Vision, Hearing, or Physical) if Required by Client.
Medical, dental, vision, ancillary coverage and 401k benefits are available.