Field Account Manager

Pro-Serv Food Equipment

Raleigh, NC(remote)

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JOB DETAILS

SKILLS

Business Development, Communication Skills, Cook Dishes, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Driver's License, Field Sales, HVAC, High Tech Industry, Maintenance - Plumbing, Needs Assessment, On Site Support, Organizational Skills, Refrigeration, Sales, Sales Closing Skills, Sales Management, Schedule Development, Systems Maintenance, Training/Teaching, Waitressing

LOCATION

Raleigh, NC

POSTED

18 days ago

Field Account Manager

About Us

Pro-Serv Facility Solutions / Pro-Serv Food Equipment is a rapidly growing commercial service company serving customers throughout the Carolinas in Refrigeration, HVAC, Cooking Equipment, Plumbing, Hood & Exhaust, and Facility Services.

Our goal is simple — provide industry-leading service while building long-term relationships with our customers through professionalism, communication, accountability, and speed.

We are currently seeking a Field Account Manager to serve as the physical face of Pro-Serv for our key account customers.

Position Summary

The Field Account Manager is responsible for building and maintaining relationships with existing customers through routine in-person visits, operational follow-up, quote follow-up, customer support, and business development.

This role acts as the bridge between the customer and our internal operations team to ensure customer satisfaction, improve communication, close opportunities, and continue growing existing accounts.

This is not a sit-behind-a-desk position. This role requires someone who is professional, organized, driven, and comfortable building relationships face-to-face.

Responsibilities

Visit key account customers regularly to maintain relationships and ensure customer satisfaction
Follow up on open quotes and assist in closing sales opportunities
Identify opportunities for additional services, repairs, PM agreements, upgrades, and facility solutions
Assist customers with service concerns and help coordinate resolutions internally
Work closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams
Represent Pro-Serv professionally at customer locations
Help identify customer needs and communicate them internally
Review customer concerns, recurring issues, and opportunities for improvement
Assist with customer retention and long-term relationship development
Maintain detailed notes and communication updates within company systems
Support growth initiatives across all Pro-Serv divisions

Qualifications

Strong communication and relationship-building skills
Professional appearance and attitude
Self-motivated and organized
Ability to work independently and manage schedule efficiently
Strong follow-up and customer service skills
Sales or account management experience preferred
Experience in commercial service industries is a plus
Basic understanding of HVAC, Refrigeration, Cooking Equipment, or Facility Services preferred
Valid driver’s license required

Preferred Skills

Outside sales experience
Account management experience
Commercial service industry knowledge
CRM or field service software experience
Ability to identify and close opportunities

Benefits

Competitive Pay
Company Vehicle Allowance (if applicable)
Company Phone & Tablet
Career Growth Opportunities
Strong Team Environment
Ongoing Training & Development
Opportunity to help build a rapidly growing company

Why Join Pro-Serv?

At Pro-Serv, we are building more than a service company. We are building a long-term brand focused on relationships, professionalism, accountability, and growth.

We are looking for team members who want to grow, lead, and help build one of the strongest facility service companies in the Carolinas.

If you are driven, relationship-focused, and want to be part of something growing fast — we want to talk to you.

service@proservfoodequipment.com
910-650-3721

This is a remote position.

Field Account Manager

Pro-Serv Food Equipment

Raleigh, NC(remote)

Field Account Manager

About the Company

Pro-Serv Food Equipment

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