Fee Approval Supervisor

Our client, a multi-state law firm, is seeking an experienced Fee Approval Supervisor to oversee daily approval processes, ensure timely completion of requests, and support operational efficiency. 3–6+ years of experience in fee approvals, billing operations, mortgage servicing, default servicing, or related financial services operations.

Fee Approval Supervisor About the Opportunity
Our client, a multi-state law firm, is seeking an experienced Fee Approval Supervisor to oversee daily approval processes, ensure timely completion of requests, and support operational efficiency.

This position will lead a team responsible for coordinating, tracking, and documenting fee approvals to support accurate billing and timely processing. The ideal candidate brings strong operational leadership experience, attention to detail, and the ability to manage high-volume workflows while maintaining quality and service standards.
Core Responsibilities

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  Oversee daily fee approval operations, including request processing, follow-up, documentation, and timely resolution of outstanding approvals.
  
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  Supervise, coach, and develop team members, providing guidance on performance expectations, workload priorities, and issue resolution.
  
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  Monitor key performance indicators (KPIs), including request volumes, turnaround times, outstanding approvals, and quality metrics.
  
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  Ensure fee approvals are accurately documented and communicated to support billing accuracy, compliance requirements, and operational timelines.
  
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  Identify and resolve workflow bottlenecks, recurring errors, and processing delays to improve overall team efficiency.
  
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  Coordinate staffing coverage, workload distribution, and cross-training to maintain consistent service levels.
  
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  Maintain and improve standard operating procedures, training materials, and quality control processes.
  
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  Collaborate with internal departments, management, and other stakeholders to resolve complex approval issues and support business needs.
  
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  Escalate significant operational concerns, staffing challenges, and process issues as appropriate.
  
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  Prepare and communicate regular performance updates, highlighting productivity, quality trends, operational risks, and improvement opportunities.
  

Skills & Qualifications

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  Strong understanding of fee approval processes, billing support, documentation requirements, or related operational workflows.
  
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  Demonstrated ability to manage high-volume, deadline-driven operations while maintaining accuracy and quality standards.
  
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  Strong leadership, coaching, and team development skills.
  
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  Experience monitoring operational performance metrics, managing workloads, and identifying process improvement opportunities.
  
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  Excellent organizational, communication, and problem-solving skills.
  
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  Ability to manage competing priorities, resolve escalated issues, and collaborate effectively across departments.
  
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  Proficiency with workflow management systems, reporting tools, and Microsoft Office applications.
  

Experience

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  3–6+ years of experience in fee approvals, billing operations, mortgage servicing, default servicing, or related financial services operations.
  
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  1–2+ years of team lead or supervisory experience preferred.
  
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  Experience managing approval workflows, billing exceptions, or high-volume operational processes strongly preferred.
  
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  Experience within mortgage servicing, financial services, or related regulated environments preferred.