Federal Customer Success Manager

About Us

At Versa Networks, we're revolutionizing the way businesses connect, secure, and optimize their networks. Our mission is to secure anywhere, anytime access to anything. As a leader in Secure SD-WAN, SSE (Secure Service Edge), SASE (Secure Access Service Edge) and Next-generation Managed Services, we are empowering organizations across the globe to transform their IT infrastructure for the modern cloud era. Our innovative products enable enterprises to deliver a seamless, scalable, and secure digital experience, no matter where their users, devices, or applications are located. Founded by industry veterans and backed by premier venture capital firms, Versa is a market leader driving innovation and growth as it positions itself for a future IPO.

We believe in fostering a culture of innovation, collaboration, and customer success. Our team is comprised of passionate, forward-thinking professionals dedicated to driving the future of networking technology. We encourage creativity, offer opportunities for growth, and provide a dynamic environment where our people can thrive and make an impact.

At Versa Networks, we don't just build products - we build relationships, elevate businesses, and shape the digital future. Join us and be part of a fast-paced, cutting-edge company that's making a real difference in how the world connects and communicates.

Job Summary

We are seeking a dynamic, customer-focused Federal Customer Success Manager to serve as a trusted advisor and central point of contact for key federal customers. This role is responsible for coordinating internal resources, managing customer deliverables, mitigating project risks, and ensuring successful implementation and ongoing value realization from Versa solutions.

The ideal candidate combines strong project and relationship management skills with the confidence to engage senior stakeholders in complex federal environments. You will work across a highly matrixed organization, partnering with Sales, Customer Success, Product Marketing, Engineering, Professional Services, and other internal teams to deliver an exceptional customer experience and identify opportunities for continued growth.

What You'll Do

• Organize and facilitate internal resources to meet customer deliverables on time.
• Coordinate management of Versa work to ensure completion of deliverables. Acts as central point of contact with customer.
• Assesses and mitigate project risks
• Build and maintain a close, trusted relationship with key customer contacts.
• Work closely with internal Versa resources, including Sales, Customer Success, Product Marketing, Engineering, and Professional Services, to ensure the customer's highest level of satisfaction with Versa solutions.
• Provide guidance and recommendations to the Customer to maximize the value of Versa solutions
• Create opportunities for revenue growth - upselling and cross selling.
• Produces internal and customer facing reports on a monthly, quarterly and ad hoc basis to keep the customer and Versa stakeholders informed.
• Develop and manage project plans to highlight status on key deliverables, and risks
• Engage the appropriate internal resources to ensure project implementation and enhancements are successful.
• Document and lead all customer engagement information - including updates on critical contacts, statuses, next steps, and related items.
• Work with Versa stakeholders to ensure customer deliverables are correctly tracked