Federal Associate Experience Consultant 2027

As a Federal Associate Experience Consultant 2027, you'll work at the intersection of customer experience, business strategy, design, and technology, helping clients transform how they engage with customers and deliver meaningful experiences. You will support and lead Experience Strategy efforts through Insight, Idea, and Impact, uncovering customer insights, defining innovative customer experience strategies, and creating roadmaps that guide successful execution. Leveraging a human-centered approach and a growth mindset, you'll collaborate with multidisciplinary teams to identify opportunities for customer-centric innovation and drive measurable business outcomes.

Your primary responsibilities include:

• Support customer experience initiatives through research, data analysis, and insight development to better understand customer needs, behaviors, and pain points.
• Create customer-centered deliverables such as journey maps, personas, and experience recommendations that help improve customer outcomes and business value.
• Collaborate with cross-functional teams to contribute to ideation sessions, workshops, and experience transformation projects using IBM design thinking methodologies.
• Communicate research findings and customer insights to stakeholders, helping inform decision-making and promote customer-centric best practices.

These positions are anticipated to start in 2027.

Candidates must have the ability to obtain and maintain a Federal security clearance while in IBM Consulting-Federal.

To give yourself the best opportunity for success, we advise applying only to roles that align with your skills and experience, rather than applying broadly across all entry-level positions. You'll receive a status update email for each application, so be sure to check your IBM Careers account regularly - it's the best way to get a centralized view of which roles you have active applications against.

The below requirements are a guideline. If you have transferable skills we encourage you to apply to this role.