Farmers Customer Experience Rep

We're a top 1% Farmers Insurance Agency and one of the fastest-growing teams in the nation. Our agency is built on excellent service, deep industry knowledge, and genuine care for our clients and community. We pride ourselves on maintaining a positive, professional, and growth-focused environment and were looking for an Insurance Customer Service Representative who shares that same drive.

About the Role:

As a Customer Service Representative, you'll be the friendly and reliable point of contact for our clients. You'll assist with policy questions, billing, and claims, while supporting our agents to deliver the outstanding service our agency is known for.

Salary Range: $22.00 - $30.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Tuition Reimbursement

Responsibilities

• Deliver top-tier customer service via phone, email, and in person
• Handle policy updates, billing inquiries, and claims support
• Assist agents with administrative tasks and client follow-up
• Maintain accurate and organized client records
• Represent our agency with professionalism and care

• Fluent in Cantonese is required
• Coachable and eager to learn well train the right person
• Friendly, dependable, and detail-oriented
• Strong communication and organization skills
• Comfortable learning new systems and processes
• Previous customer service or insurance experience a plus (but not required)