Faregate Service/Customer Service Representative

Our client, one of the nation’s largest providers of public transportation is seeking Faregate Service Representatives (FSR) to work in Secaucus, NJ and/or Newark Liberty Airport.

Part time work that could develop to 30-40 hrs/week.  Weekdays/Weekend and Holidays will be expected. 

Responsibilities:

• Provide routine customer assistance.
• Understand fare tariff, revenue policies and ticket types.
• Inspect customer rail tickets and assist passengers through faregates.
• Familiarize oneself with a reference a schedule showing all rail departure information (i.e. times, train numbers and track listing) and all scheduled stops for each individual train in order to better assist passengers.
• Assist customers and operations management during unusual conditions such as service disruptions, cross-honoring of tickets, and re-routed buses and/or trains.
• Communicate customer’s concerns and relay comments to the appropriate personnel.
• Notify local police, fire and EMS as required.
• Carryout an emergency evacuation procedures as required.

Qualifications:

• Customer service experience, preferred.
• Excellent interpersonal skills.
• Must have access to reliable transportation.
• Must be responsive, extremely reliable and possess a top level work ethic.
• Available to work various shifts, weekends and holidays a must.
• Attention to detail a must.
• Excellent communication skills: verbal and listening.
• Ability to work independently and also collaborate with peers.
• Ability to carry one or more of the following communication devices: Cell Phone/Walkie-Talkie/Megaphone (in emergency situations), required.
• Ability to maintain professional attitude and tolerate stress in a fast-paced environment.
• Formal training will be provided. Shifts available: Mon-Fri: 7am-3pm, 3 pm – 10pm; 10pm-6am Sat/Sun: 6am-2pm, 2pm-10pm, 10pm-6am.