Family THRIVE Coach - West/Southwest TN (Chester, Hardin, Henderson, McNairy, Wayne Counties)

The Coach utilizes lived experience, relationship-building, and knowledge of community resources to help rural families overcome barriers to healthcare, behavioral health services, preventive care, economic stability, workforce opportunities, and other resources that support family health and well-being. Care Coordination & Resource Navigation: Connects participants to healthcare, behavioral health, social services, public benefits, housing, transportation, childcare, education, and other community resources through active coordination and referral follow-up.

Tennessee Voices Inc. is Tennessees collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability. Our model works because its whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger. Summary: The Family THRIVE Coach provides peer-based, strengths-focused coaching, care coordination, and resource navigation to children, adults, and families participating in Rural THRIVE Tennessee. The Coach utilizes lived experience, relationship-building, and knowledge of community resources to help rural families overcome barriers to healthcare, behavioral health services, preventive care, economic stability, workforce opportunities, and other resources that support family health and well-being. Family THRIVE Coaches work alongside individuals and families to identify strengths and needs, develop individualized Health and Stability Plans, coordinate resources, facilitate warm handoffs, and follow referrals through completion. Services are organized around the five Rural THRIVE pathways: Stabilize, Prepare, Connect, Thrive, and Sustain. The position requires regular travel throughout an assigned rural service area and delivery of services in community-based, in-person, telephone, and virtual settings. The Rural THRIVE model specifically calls for flexible community-based support to reduce geographic and access barriers experienced by rural families. Essential Duties & Responsibilities: Family Engagement and Peer Support Engage children, adults, and families using a family-driven, person-centered, strengths-based approach. Use lived experience appropriately to build trust, reduce stigma, encourage engagement, and help families navigate complex systems. Establish supportive relationships while maintaining appropriate professional and peer-role boundaries. Help families identify their strengths, priorities, goals, and barriers to health and stability. Promote family choice, self-advocacy, independence, resilience, and natural supports. Maintain consistent contact with participants based on individual needs and program expectations. Assessment and Individualized Planning Complete required Whole Family Assessments with individuals and families. Collaboratively develop individualized Health and Stability Plans based on identified strengths, priorities, barriers, and goals. Identify social drivers of health that may affect a participant's ability to access or remain connected to needed services. Regularly review progress and modify goals and action steps as participant circumstances change. Support participants across the Rural THRIVE pathways of Stabilize, Prepare, Connect, Thrive, and Sustain. Care Coordination and Resource Navigation Connect individuals and families with primary healthcare, preventive healthcare, behavioral health, substance-use services, and other appropriate health resources. Assist families with connections to food, transportation, housing, childcare, benefits, education, employment, financial stability, and other community resources. Help participants understand and navigate healthcare, behavioral health, public benefit, workforce, and community-service systems. Provide warm handoffs to community providers whenever possible. Contact providers and community partners as appropriate to support successful connections. Track referrals through completion rather than solely providing participants with resource lists. Follow up with families to identify unresolved barriers and determine whether services were successfully accessed. Facilitate cross-county service connections when appropriate resources are unavailable in the participant's home county. Health and Wellness Support Assist participants with identifying gaps in preventive and primary healthcare. Support connections to health screenings, primary care, behavioral healthcare, substance-use services, recovery resources, nutrition supports, and health education. Reinforce healthy behaviors, preventive healthcare, social connectedness, and appropriate self-management strategies. Coordinate with TN Voices clinical consultants when a participant's needs exceed the scope of the peer role. Maintain appropriate boundaries by connecting participants to qualified professionals rather than independently providing clinical or medical advice. Workforce and Economic Stability Identify employment, education, training, credentialing, and financial-stability needs during Whole Family planning. Connect participants with Rural THRIVE Workforce Development and Economic Mobility staff when specialized assistance is appropriate. Assist families with accessing workforce agencies, educational institutions, benefits, and other economic-mobility resources. Reinforce participant progress toward employment, education, financial, and long-term stability goals Community-Based Services Provide services in homes, community settings, partner locations, by telephone, and virtually as appropriate. Develop working knowledge of healthcare, behavioral health, social service, workforce, educational, faith-based, recovery, and community resources throughout the assigned counties. Coordinate with Rural THRIVE Community Engagement staff to identify available resources and service gaps. Develop collaborative working relationships with local providers and community partners. Participate in community outreach, meetings, and events as assigned. Documentation and Data Collection Complete timely, accurate documentation of participant contacts and services according to TN Voices and grant requirements. Document assessments, goals, referrals, warm handoffs, barriers, successful service connections, and participant progress. Maintain accurate information necessary to measure enrollment, service utilization, referral completion, healthcare and behavioral health connections, preventive-care access, social-driver needs addressed, and progress toward individualized goals. Maintain all required documentation within TN Voices' designated electronic systems. Participate in data-quality and continuous-quality-improvement activities. Maintain participant confidentiality in accordance with TN Voices policies and applicable requirements. Team Participation and Professional Development Participate in individual supervision, team meetings, trainings, case consultations, and program-development activities. Work collaboratively with the Regional Program Manager, other Family THRIVE Coaches, Intake Coordinator, Workforce Development Specialists, Economic Mobility Coordinators, Community Engagement Coordinators, Data Coordinator, and clinical consultants. Participate in required training related to Whole Family assessment, strengths-based coaching, Motivational Interviewing, social drivers of health, resource navigation, warm handoffs, referral tracking, documentation, and professional boundaries. These are specifically identified as training components in the Rural THRIVE implementation plan. Participate in ongoing professional development necessary to maintain applicable certifications. Qualifications: Bachelors degree in social work, psychology, counseling, public health, human services, healthcare administration or a related field required. Lived Experience navigating behavioral health, substance-use, child/family-serving, healthcare or related systems strongly preferred. Current Certified Family Support Specialist (CFSS) and/or Certified Peer Recovery Specialist (CPRS) or Certified Young Adult Peer Support Specialist (CYAPS) credential preferred. Experience providing peer support, family support, case management, care coordination, resource navigation, community health services or similar support services. Experience working with children, adults, families or rural communities preferred. Knowledge of community resources and public benefit systems preferred. Experience networking with agencies, organizations, and coalitions is expected. Experience implementing System of Care principles, Wraparound services, program quality improvement, and TennCare-funded behavioral health services is preferred. Certificates, Licenses, Registrations:Valid drivers license, proof of automobile insurance Other Skills and Abilities: Strong leadership, supervision, and program-management skills. Ability to manage complex programs across multiple geographic regions. Knowledge of childrens behavioral health needs, serious emotional disturbance, and the impact of trauma on children, youth, and families. Knowledge of behavioral health, healthcare navigation, family support, social drivers of health and community-based service systems. Knowledge of formal services and natural supports that help children and families succeed at home, in school, and in the community. Experience collaborating across behavioral health, healthcare, education, juvenile justice, child welfare, and other child-serving systems. Understanding of the role of peers and the value of lived experience in engagement, advocacy, and system navigation. Ability to interpret program data and use finding to guide operational decisions. Ability to coach staff, facilitate effective team meetings, resolve service barriers, and support consistent implementation across multiple teams and service areas. Strong written and verbal communication, organizational, analytical, and problem-solving skills. Ability to interpret program data, monitor outcomes, manage budgets, and use findings to guide continuous quality improvement. Knowledge of confidentiality, documentation, service authorization, and applicable TennCare and managed care organization requirements. Proficiency with Microsoft Office, virtual meeting platforms, and electronic health record systems; familiarity with CareLogic preferred. Commitment to culturally responsive services, ethical practice, effective teamwork, and TN Voices mission and values. Ability to travel locally, statewide, and occasionally out of state as required; reliable transportation and current automobile insurance required. Reliable internet access for remote documentation, communication, and meetings. Core Competencies: Family Engagement & Peer Support: Utilizes strengths-based, family-driven, and person-centered approaches to build trust, promote self-advocacy, encourage resilience, and support individuals and families through lived-experience-informed engagement. Assessment & Goal Planning: Conducts comprehensive family assessments, develops individualized health and stability plans, identifies barriers and social drivers of health, and supports progress toward personalized goals. Care Coordination & Resource Navigation: Connects participants to healthcare, behavioral health, social services, public benefits, housing, transportation, childcare, education, and other community resources through active coordination and referral follow-up. Health & Wellness Advocacy: Supports access to preventive care, primary care, behavioral health services, recovery resources, health education, and wellness supports while maintaining appropriate professional boundaries. Economic Stability & Workforce Support: Assists individuals and families in pursuing employment, education, training, credentialing, and financial stability goals through coordination with workforce and economic mobility resources. Documentation & Collaborative Service Delivery: Maintains accurate documentation, tracks participant outcomes and service connections, ensures confidentiality and compliance, and collaborates with multidisciplinary teams to improve service quality and participant success. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employees direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically. Core Values:V.O.I.C.E V Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention. O Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our winsbig and smalland lift each other up through support, presence, and shared pride in our work. I Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward. C Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future were building for every child, family, person, and community we serve. E Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change. Promotion & Advancement: To be considered for promotion to a higher position, the employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details. Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at hr@tnvoices.org. All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.