Family Support Specialist - ICC (Memphis)

Certificates, Licenses, Registrations:Valid drivers license, proof of automobile insurance, CFSS Core Competencies: Assiststhe family in navigating various child-serving systems and in connecting with resourcesand identifying and overcoming barriers/service gaps. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Tennessee Voices Inc.isTennessees collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that preventcrisis, heal trauma, and build long-term stability.Our model works because its whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger. Summary:TheFamily Support Specialistprovidesdirect support, coaching, and system navigationassistanceto families of children with mental health or behavioral needs. The role relies on the specialistsown lived experienceas a caregiver to help other families access resources, strengthen advocacy skills, and improve functioning at home, school, and in the community. Essential Duties & Responsibilities: Family Support & Advocacy Assist families innavigatingchild servingsystemsand accessing community resources. Providefamily coachingto strengthen caregiver capacity (including early childhoodsocial emotionalsupport where applicable). Support families in securingformal, informal, and naturalsupportto meet their needs. Teach and modeleffective advocacy skillsand provide ongoing caregiver support. Service Planning & Coordination Assist families in developingattainable goalsthat improve functioning at home, school, and in the community. Participate in or facilitateChild & Family Team (CFT)meetings, including coordinating logistics and completing required documentation. Monitor progress toward theService Plan/Plan of Care, identifying barriers and successes. Support families in accessingmedication management, psychological/psychiatric evaluations, andschool-basedservices (IEP/504 meetings). Direct Service Delivery Provideface-to-faceservicesin the home or community on a regular basis. Conductcoaching sessions, collect pre/post assessments, and obtain satisfaction surveys. Facilitatetrainings, groups, or caregiver support meetingsas assigned. Collaboration & Outreach Partner with Care Coordinators, therapists, school personnel, and other team members. Participate inprogram meetings, supervision, reflective practice, and requiredtrainings. Engageincommunity outreachand resource networking. Work with community engagement staff to build relationships with local providers andsupports. Documentation & Compliance Submittimely and accurate documentation, timesheets, and required reports. Ensure all practices comply withHIPAA, program guidelines, funder requirements, andCARF standards. Maintain confidentiality and follow federal, state, and agency policies. Other Responsibilities Perform additional duties as assigned by the supervisor or leadership. Qualifications: Minimum of a high school diploma; Certified Family Support Specialist (CFSS) preferred or eligibility to obtain certification. Lived experience as a family member or caregiver of a child with a mental health diagnosis. Personal experience navigating child-serving systems (education, juvenile justice, behavioral health, early childhood, etc.). Experience in non-profit or child-serving systems preferred. Established support system and ability to access community resources. Basic computer and writing skills; ability to use electronic databases (MicrosoftOffice proficiencypreferred). Ability to travel, maintain reliable transportation, valid auto insurance,andreliable home internet service. Certificates, Licenses, Registrations:Valid drivers license, proof of automobile insurance, CFSS Core Competencies: Assiststhe family in navigating various child-serving systems and in connecting with resourcesand identifying and overcoming barriers/service gaps. Assists assigned familiesto secureboth formaland informal supportto meet the familys needs. Assists families/caregivers to develop attainable goals that help the child function better in the home, school, and community through promoting and modeling system of care. Ensures that required paperwork is completed as instructed in the assigned time frame. Models and teaches effective advocacy skills, provides caregiver active support and regular visits. Complieswith agency customer service policy. Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push,pull,andcarry/lift upto 50 pounds. The employee is occasionally required to climb,bend,or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task. Work Environment:Thework environment characteristics described here are representative ofthoseemployee encounters while performing the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Performance Evaluation:Employeesare evaluated on an annual basis. Performance Reviews are completed electronically by the employees directsupervisor,then reviewed and approved by regional orprogram ofleadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically. Core Values:V.O.I.C.E. V Vulnerability and Integrity.We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention. O Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our winsbig and smalland lift each other up through support, presence, and shared pride in our work. I Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is toosmalland no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward. C Compassion and Hope.We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future were building for every child, family, person, and community we serve. E Experience and Insight. We believe in the power oflivedand learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve.Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change. Promotion&Advancement:Tobeconsideredforpromotiontoahigherposition,the employeemusthavemetthepersonalandprofessionaldevelopmentrequirementsestablishedby the companyandmusthavedemonstratedstrongon-the-jobperformance.Pleaseseeyoursupervisorormanagerforadditionaldetails. Job Accommodations:If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources athr@tnvoices.org. All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.