Family Support Clerk (Union)

About Us

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!

Job Overview

The Family Support Clerk serves the Maxwell Gunter Air Force families in a housing resource customer service role. This role provides a broad range of administrative services with the Maxwell AFB Airman and Family Readiness Center (AFRC) for active duty, guard, reserve, DOD civilian employees, retirees and eligible family members. This office is critical to the morale and development of these customers. As a family housing clerk, you conduct activities and services to ensure goals are accomplished for the AFRC mission and contractual obligations. This is full time, union, onsite role on Maxwell Air Force Base in Montgomery, Alabama.

Responsibilities

Essential Job Duties:

• Provides accurate and timely customer assistance.
• Greets customers with professional courtesy and utilizes proper telephone etiquette.
• Prepares and processes correspondence, reports and forms. Operates office equipment. Assists customers and answers telephones.
• Responsible for performing all assigned duties as safely and efficiently as possible.
• Under the direction of the Housing Manager, oversees procurement/acquisitions process; monitors receipt of all orders.
• Maintains calendars and schedules appointments for customers to meet with staff.
• Verifies eligibility of customers and assists them in completing documents for visit.
• Refers complex problems concerning customers to Housing Manager for guidance or resolution.
• Tracks customer utilization.
• Maintains files of correspondence, directives, instructions, and other publications.
• Performs general housekeeping of common areas and work area/center.
• Complies with policies, directives, instructions, and procedures.
• Assists with all non-conformance, corrective, and preventative actions.
• Provides support for special functions, special interest events, and projects.
• Performs additional duties as assigned in accordance with contractual, functional, and mission requirements.

Job Requirements

Mandatory:

• 2+ years of related experience required.
• Preferred; 4+ years of experience in a business setting and experience in a housing environment, and/or a military environment.
• Associate degree, preferred.
• Experience and comfort level with multitasking between face to face and telephone customer service with detailed office support work.
• Ability to collaborate with a variety of people in a professional, courteous manner in diversified situations.
• Proficiency in Microsoft Office applications and in internet navigation.
• The work is mostly seated; with the occasional need to lift/carry <10 lbs.
• Ability to successfully pass any background checks and/or drug testing required on the contract.
• U.S. Citizenship.

Disclosures

Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.

Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email ada@chugachgov.com.

Chugach Government Solutions supports pay transparency and is committed to equitable and competitive compensation practices. Compensation for this role will be determined based on factors including job responsibilities, experience, skills, internal equity, geographic location, and applicable contract requirements. Where required by law, compensation ranges will be provided to candidates during the hiring process.