Family Services Coordinator

About PPL

Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive.

Job Summary

Are you passionate about helping individuals and families achieve stability, self-sufficiency, and long-term success? Join Project for Pride in Living (PPL) as a Family Services Coordinator and play a key role in empowering residents to overcome challenges, achieve their goals, and build brighter futures.

In this rewarding, relationship-centered role, youll provide compassionate, strengths-based, and culturally responsive support to participants in PPLs housing and stability programs. Working alongside individuals and families, youll help identify opportunities, navigate barriers, and connect residents to critical resources that promote housing stability, economic mobility, and overall well-being.

As a trusted partner and advocate, youll build meaningful relationships that inspire confidence and growth. Youll collaborate with internal teams and community organizations to coordinate services, foster positive outcomes, and ensure residents receive holistic, trauma-informed support tailored to their unique needs.

What You'll Do

Direct Participant Support

• Build trusting relationships with families and assess strengths, goals, and barriers
• Collaborate with participants to create individualized, participant‑driven service plans
• Support housing stability by helping participants understand leases and communicate effectively with property management

Health, Wellness & Family Support

• Connect participants to physical health, mental health, and recovery resources
• Recognize and respond to mental health challenges, chemical dependency, and crisis situations
• Partner with the Youth Services Coordinator to support families with youth and parenting needs

Community Engagement

• Conduct home visits to support participant goals and housing stability
• Plan and facilitate resident meetings, on‑site workshops, and community‑building activities
• Encourage engagement within the housing community and the broader neighborhood

Documentation & Collaboration

• Maintain accurate, timely case notes and required documentation
• Collaborate closely with the Resident Services team and community partners

What You Bring

Experience & Skills

• Experience with case management or supportive housing service planning
• Ability to provide crisis intervention and trauma‑informed support
• Strong interpersonal, communication, and organizational skills
• Experience with Motivational Interviewing, Person‑Centered planning, or DBT skills (a plus)

Technology Skills

Comfort using:

• Microsoft Office (Word, Excel, Outlook)
• Electronic timecard systems
• SharePoint and shared file systems
• Case management databases (especially Apricot and Yardi)

Additional Requirements

• Valid driver's license, insurance, and reliable vehicle
• Ability and willingness to transport participants as needed

Education & Experience

• Degree or coursework in a health or human services‑related field (AA, BA, or BS), or
• 1-3 years of experience working with the population served

Why You'll Love Working at PPL

Compensation

• $22-$24/hour, based on qualifications
• Fulltime/Non-exempt

Comprehensive Benefits

• Health & Dental Insurance
• Employer‑paid Short‑ & Long‑Term Disability and Life Insurance
• Paid Parental Leave
• HSA or FSA options
• Generous PTO & Paid Holidays
• 403(b) Retirement Plan with Employer Match

Work‑Life Balance & Culture

• Summer Half‑Day Fridays (Memorial Day-Labor Day)
• Supportive, mission‑driven team environment
• Work that makes a real and lasting impact on families

Project for Pride in Living, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.