Family Service Counselor (Sales) - Fort Howard Memorial Park

Job Duties and Responsibilities Drives sales initiatives by presenting and explaining pre-planning services to individuals and families, ensuring they understand all available options for their future. Delivers exceptional customer service by creating a welcoming, supportive environment and actively listening to the specific needs of every client.

About This Job Welcome to an opportunity where your empathy and drive create a lasting impact. As a Family Service Counselor at Pinelawn Memorial Park, you guide families through important end-of-life decisions with deep compassion and professionalism. This role sits at the heart of our mission, offering meaningful support to families when they need it most. You connect with people, listen to their unique stories, and provide tailored solutions that bring them peace of mind. If you thrive in a people-first environment and possess a natural talent for connecting with others, this position allows you to build a rewarding career while helping your community. Job Duties and Responsibilities Drives sales initiatives by presenting and explaining pre-planning services to individuals and families, ensuring they understand all available options for their future.Delivers exceptional customer service by creating a welcoming, supportive environment and actively listening to the specific needs of every client.Builds lasting relationships with community members, earning their trust and acting as a dependable resource for memorial and pre-planning guidance.Caters to client needs by tailoring discussions and recommendations to match their personal wishes, cultural traditions, and financial considerations.Negotiates agreements with confidence and care, helping families finalize arrangements that honor their loved ones while respecting their budgets.Utilizes CRM software daily to track client interactions, manage follow-up tasks, and maintain accurate records of all sales activities.Engages in public speaking by hosting informational seminars and community workshops that educate the public on the benefits of pre-planning. Required Qualifications Education Holds a two year continuing education or equivalent educational background.Completes ongoing professional development and sales training as required by the park. Experience Demonstrates a proven track record in sales or customer service roles where relationship-building is central to success.Gains hands-on experience guiding clients through significant purchasing decisions. Knowledge/Skills Practices active listening to fully comprehend client concerns and emotional needs.Communicates effectively through strong public speaking and interpersonal abilities.Navigates CRM software and standard office technology with ease.Applies negotiation techniques respectfully and persuasively. Preferred Qualifications Customer facing experience where your earnings have been directly connected to the exceptional experience you provided to the customer.Hospitality, customer service, commission sales. Physical Requirements/Work Conditions Operates in a professional office setting as well as across the expansive memorial park grounds.Work in a small office setting where team work is imperative.Walks outdoors across various terrains and in all weather conditions to tour the property with families.Maintains a flexible schedule that includes occasional evening and weekend hours to meet family availability.