Family & Children Medicaid - Eligibility Caseworker I

What You''ll Be Doing

As an Eligibility Caseworker I, you will work in our Economic & Social Services Division assigned to the Family and Children Medicaid (FCMA) Program. You will help provide critical resources for eligible residents of Wake County, which supports keeping them healthy! Currently we have positions available at the Northern Regional Center in Wake Forest and at Raleigh locations. Eligibility Caseworkers will be trained in both application and recertification functions. Interaction may be extensive or minimal with clients - in person or via phone - depending on location and function.

Your primary responsibilities will include:

• Providing case management service by processing applications and reviews
• Determining initial and on-going eligibility for Family and Children Medicaid
• Entering all required information into our computer data systems (NCFast) to authorize benefits
• Referring households to outside community resources, if needed
• Maintaining thorough knowledge of all policy and procedures via training and keeping abreast of all policy changes
• Providing back-up for other Caseworkers, and accurate and timely documentation processing utilizing document management system (OnBase) for caseload management

Orientation & Training

We provide intensive training for new hires - (i.e., program, systems, etc.) Formal training normally lasts 2 to 3 months from its start date. Training requires testing in some areas, with a passing grade expectation of normally 80% upon completion. You would be expected to attend at least 90% of our new hire training. Training is in person and mandatory. Training is provided to assist in your success as a new employee.

Beyond Benefits

Consider joining #TeamWake, where you can make a difference in the community while working for an award-winning employer that values you! #WorkingforWake offers comprehensive benefits and wellness programs are the rewards that go beyond the paycheck, including a 5% employer contribution to NC 401(k), on-site Employee Health Centers, employee assistance programs, and medical, dental, vision, and life insurance options. Wake County also offers a generous paid leave program, furthering its commitment to supporting employees and their families, both inside and outside of work.

Families in Wake County need you to help with their health and wellness needs! If you have the desire to help your community with their wellness, this is the job for you!

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of related experience
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program), Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency.
• Direct clerical or customer services experience providing support to a Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Spanish language skills preferred but not required

How Will We Know You''re ''The One''?

• Adaptability with high stress tolerance
• Accountability and integrity with a strong attention to detail
• Strong ability to communicate complex policy and determine client budgets; and the ability to develop proficiency in calculating client budgets.
• Customer service oriented, appreciative of client diversity, and possess the ability to develop and maintain strong relationships with customers and respond to their identified needs.
• Ability to perform in a fast-paced deadline-driven environment with extreme accuracy, to include flexibility and adaptability in an environment with frequent changes.
• Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV (Online Verification)

About This Position

Location: Northrn Regional Center Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Monday - Friday 8:00 am - 4:30 pm

Hiring Range: 26.07 - 29.81

Market Range: 26.07 - 33.55

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/28/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

Emergency Service Worker Statement

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.