Family Care Specialist
Service Corporation International
- Indianapolis, IN
- 30+ days ago
- $40,000–$80,000 Per Year
Highlights
The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements.
Numbers & Facts
| Location | Indianapolis, IN |
| Industry | Health Care and Social Assistance |
| Salary | $40,000–$80,000 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1962 |
Description
Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families
JOB RESPONSIBILITIES
- Builds at-need charts
- Verifies at-need files before sent for verification
- Performs blind checks
- Follows up with memorial renderings, processes and timelines
- Notifies families when flowers are placed
- Sets Arrangement Continuation Appointments
- Designs memorials
- Serves at-need cemetery families that currently own property
- Sets follow-up visits at the at-need arrangement conference
- Logs information for Family Service Counselors
- Meets with funeral home at-need families
MINIMUM REQUIREMENTS
Education
- High School diploma or equivalent
Certification
- Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
Experience
- None
Knowledge, Skills & Abilities
- Ability to communicate effectively with associates, contractor personnel and client families
- Ability to work productively with minimal supervision; achieves work objectives in a timely manner
- Ability to resolve routine problems promptly and effectively
- Ability to adapt to change in priorities
Compensation: $40,000 to $80,000 targeted compensation (with higher earnings potential based on exceptional performance)
Postal Code: 46208
Category (Portal Searching): Sales
Job Location: US-IN - Indianapolis
About Company
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.