Family Assistance Division - JFS Specialist I

Family Assistance Division - JFS Specialist I

Salary

$46,217.60 - $58,385.60 Annually

Location

OH 45420, OH

Job Type

Full-time Regular

Job Number

05987

Department

JFS - Job & Family Services

Opening Date

05/01/2026

Internal Only

No

• Description
• Benefits

Position Overview

Under general supervision of JFS Supervisor, JFS Manager or higher-level administrator, performs all requisite eligibility determination casework functions; reviews and processes applications for various public assistance programs, conducts interviews in an inbound and outbound call center environment or other customer service/office environment, verifies documentation, provides information on available resources, manages a caseload and meets strict deadlines.

Summary of Job Duties

• Determines eligibility for public assistance programs such as Supplemental Nutritional Assistance Program (SNAP), Ohio Works First (OWF), Medicaid, and Emergency Assistance PRC;
• Conducts interviews with applicants in an inbound and outbound call center environment to gather information about income, expenses, household composition; respond to routine inquiries;
• Verifies documentation provided by applicants such as birth certificates, social security cards, and rent receipts;
• Explains to applicants/recipients their rights, procedures, programs, policies and available services;
• Maintains accurate and up-to-date records of applicants' information, decisions made, and benefits awarded in state eligibility determination system;
• Coordinates with other agencies and service providers to refer applicants to additional resources and support services;
• Prepares reports; compute income, expenses, deductions, allowances, over/under payments;
• Reports findings and amounts of improper payments; make referrals to investigative-recovery unit;
• Provides follow-up; assist applicants/recipients with completing forms and applications, produce relative correspondence; receive and investigate complaints;
• Prepares notification letters to recipients of authorization, suspension, reduction, or termination of assistance;
• Attends hearings; prepares summaries; processes corrections; ensures benefit and supportive service decisions are made in accordance with regulations and procedures;
• Completes special assignments;
• Cooperates with law enforcement agencies, judicial and governmental officials and agencies; testifies in court when necessary; maintains investigative records and prepares reports on findings; and
• Attends conferences and training programs; assists fellow workers. Performs other assigned duties.

(Performs Related Duties as Required)

Minimum Qualifications and Requirements

Bachelors Degree or Associates Degree plus minimum of (two) 2 years of experience as an Economic Support Specialist (or equivalent classification from another CDJFS) or Associate's Degree plus minimum of two (2) years of experience determining program eligibility, providing customer service or administration or six (6) years full-time experience determining program eligibility, providing customer service or administration; OR alternative, equivalent evidence of the Minimum Class Requirements.

Supplemental Information

Driving Requirement: Must maintain a current valid United States driver's license with an acceptable driving record.

All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs.

Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change.

Full-Time Employees (40 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid vacation, paid personal leave days, sick leave, holiday pay, tuition reimbursement, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-Time Employees (Benefits Eligible) (scheduled 21+ hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid personal leave days, sick leave, holiday pay for hours scheduled to work on holidays, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-time Employees (Non-Benefits Eligible) (20 hours or less per week): Benefits include Long Term Sick Leave Accrual, Paid Personal Leave, and holiday pay for hours scheduled to work on holidays.

Seasonal Employees: Benefits include Sick Leave accrued at 4.6 hours for every eighty 80 hours in active

pay status. Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status. Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation.

Intermittent and Temporary Employees: Long-Term Sick Leave accrual is based on hours worked.

Benefit information can be found on the Montgomery County Benefits website at: www.mcbenefits.org.

Employer Montgomery County

Address 451 West Third Street, 9th Floor

Dayton, Ohio, 45422

Website http://www.mcohio.org