Family Advisor/Community Liaison

Harbor Haven and Autumn Embers Senior living iscurrently seeking aCommunity Liaisonto join our team of dedicated professionals who want to make a difference in the lives of our residents, theirfamiliesand our community. We are guided by our CAPLICO Core Values:

Celebration

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Customer Second (Employee First!)

Ownership

If these core values resonate deeply with your own moral compass and you meet the requirements below, then you should apply.

About the Opportunity

Successfully leads theresidentrecruitment process byestablishingand cultivating meaningful relationships with prospects and their families andidentifiesindividual candidate’s needs. Develops andmaintainsproductive internal and external marketing strategies including referral sources and community relationships. Maintains occupancy levels, tracks andtrendsresident movements, is thecentral pointof contact for all prospective residents and manages the admission/assessment process in collaboration with the community management team.

Critical Success Factors

• Superior communication skills with the ability to effectively communicate in English, both orally and in writing.

• Ability to communicatea clear visionof thecommunityand its services.

• Dependable and punctual with a professional, competent demeanor.

• Knowledge of the physiology and psychology ofthe older person. 

• Recognizescommon signs/symptoms of dementia.

• Demonstrates strong customer service skills and telephone marketing skills.

• Adaptable,flexibleand focused on meeting the needs of prospective residents and their families.

• Demonstrateteam and business partner skills.

Preferred Qualifications

• Degree in marketing or human services field preferred. 

• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality oran appropriate healthcare/personalcare background preferred.

• Proventrack recordof marketing/sales results.

• An outgoing personality, superior communication skills and strong customer service orientation. 

• Must present a neat, clean appearance anddemonstratea positive, cheerful attitude.

• Mustpossessa cleandriving record and validstate issueddriver’s license.

• Local travel.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.