Failure Analysis Technician II

Job Title: Quality Technician IIJob Description

This onsite Quality Technician II role focuses on supporting product testing and failure analysis for returned devices within a controlled laboratory environment. You will perform detailed investigations of electrical, electronic, and mechanical components, ensure all work complies with established standard operating procedures and work instructions, and document findings in the Global Complaint Management System (GCMS). You will collaborate closely with other technicians and quality engineers to identify product and process improvements and to help enhance overall product quality and reliability.

Responsibilities

• Perform troubleshooting and detailed analysis of electrical, electronic, and mechanical aspects of returned devices associated with user complaints.
• Conduct failure analysis in a laboratory environment using appropriate tools and methods while following all governing SOPs and work instructions.
• Document all investigations, test results, analysis, and conclusions accurately and thoroughly in the Global Complaint Management System (GCMS).
• Identify opportunities for improvement in both product design and internal processes based on investigation outcomes.
• Complete training on all documents, procedures, and systems related to the role in a timely manner and maintain up-to-date knowledge of applicable requirements.
• Assist in maintaining the CIS laboratory and its equipment in safe, clean, and calibrated condition.
• Work closely with quality engineers to update investigation results and conclusions based on feedback and additional data.
• Perform product record reviews as needed to support complaint investigations and quality assessments.
• Apply quality assurance and quality control principles during testing and documentation activities.
• Support post-market complaint handling processes by providing accurate and timely investigation data.

Essential Skills

• Associate degree or higher in Electrical or Electro-mechanical discipline.
• At least 2 years of relevant experience in laboratory failure analysis.
• Ability to troubleshoot and solve problems in electrical, electronic, and mechanical systems.
• Hands-on experience using laboratory equipment such as digital multimeters (DMMs), oscilloscopes, X-ray machines, cutting tools, and related test instruments.
• Intermediate computer skills with Microsoft Word, Excel, and Outlook.
• Ability to collaborate effectively with other team members in a lab and quality environment.
• Strong verbal and written communication skills for documenting investigations and interacting with cross-functional teams.
• Experience working within quality assurance and quality control frameworks.
• Familiarity with laboratory practices related to chemistry, batch records, and quality documentation.

Additional Skills & Qualifications

• 12 years of experience in a similar Quality Technician or lab-based failure analysis role.
• Experience in the medical device industry and understanding of regulated environments.
• Experience with RF devices and RF concepts.
• Familiarity with SAP for enterprise resource planning and data access.
• Familiarity with Salesforce and related complaint or customer management systems.
• Familiarity with post-market requirements and systems for complaint handling and product surveillance.
• Exposure to Global Complaint Management Systems or similar quality and complaint tracking tools.

Work Environment

This position is fully onsite in a laboratory-based environment focused on complaint investigation and failure analysis. You will work with a variety of test and diagnostic equipment, including digital multimeters, oscilloscopes, X-ray machines, cutting tools, and other electronic and mechanical test instruments. The role involves frequent use of computers and standard office software such as Microsoft Word, Excel, and Outlook, as well as enterprise systems like SAP, Salesforce, and a Global Complaint Management System. You will collaborate closely with other technicians and quality engineers in a structured quality assurance setting that emphasizes adherence to standard operating procedures, accurate documentation, and continuous improvement of products and processes.

Job Type & Location

This is a Contract position based out of Santa Clarita, CA.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Santa Clarita, CA.

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully onsite position in Santa Clarita,CA.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.