Position Summary
Reporting to the senior-most practice leader of the assigned practice plan structure, oversees, leads, and manages daily operations of assigned practices to ensure quality patient care. May supervise Practice Plan Manager I's as allocated to support practice plan structure.
This position will have oversight over the following MFA specialties:
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Performs other tasks and duties as assigned.
Ensures appropriate and high-quality staffing through the scheduling and daily staffing of clinical support and office coordinators, office, and practice managers. Collaborates with clinical leadership to coordinate clinical staffing placement such as CMA's, nurses, and ancillary staff as required to ensure quality clinical support to physicians and APP's as appropriate to meet patient care requirements.
Supervises and oversees practice budgets; monitors performance against budget, explains variances, and ensures appropriate timely, corrective action to remediate variances. Supports Executive Director in preparing annual budgets. Under guidance from Executive Director, conducts data analysis to deliver relevant monthly, ad hoc, and other periodic reports used to make recommendations for problem resolution as appropriate.
Drawing on MFA's established Patient Experience philosophy, tenets, and program, leads implementation and operationalization of an optimal patient-centered positive experience, ensuring focus on patient access, patient preference, patient convenience, and patient safety as well as relevant follow-up activities in line with MFA's core values and practice standards.
Ensures and oversees practice facilities, equipment, and supplies are maintained, managed, clean, and in proper working order and/or levels to meet practice needs. Under guidance from Executive Director, implements corrective action timely.
Monitors practice operations to identify areas for improvement in areas such as improving patient access to care, smooth and timely coordination, and support for access to referrals to follow-up care; recommends opportunities for expansion of services.
Accountable for monitoring, prioritizing, and meeting practice-specific goals, including scheduling and template management for timely patient access. Accountable for ensuring the highest quality practice operations and for meeting established goals and objectives for patient experience.
Ensures compliance with organizational policies and procedures, and recommends improvements to facilitate better provider, employee, and patient experience.
Addresses escalated provider service concerns, patient concerns and complaints, and employee issues, focusing on finding root causes to ensure timely resolution, service recovery, and process improvement. Works closely with Executive Director and internal support functions such as Patient Experience, Patient Access, Compliance, Facilities Management, and Human Resources to address and/or resolve matters of importance and opportunities for change.
Under guidance from the senior-most leader, assists in the due diligence, practice valuations, contract negotiations, and staffing as assigned.
Oversees and leads hiring, orienting, training, and engaging assigned practice staff. Under guidance from the senior-most leader, supports fostering and managing positive physician, employee, and patient relationships. Accountable for ensuring a well-trained, service-focused, and highly engaged workforce.
Participates in and leads special projects and initiatives to support and improve the overall direction and performance of the organization.
Minimum Qualifications
Education Bachelor's degree in a related field or equivalent combination of training and experience
Experience A minimum of 5 years of management-level related experience
Physical Requirements
Sit, stand, bend, reach, walk for long periods of time in a clinical setting Must be able to occasionally lift, carry, push, or pull over 100 lbs. as part of the role. Regularly exposed to healthcare setting that may require personal protective equipment Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other equipment
About GW MFA
MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.
The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.
The George Washington University Medical Faculty Associates (MFA) is the largest multi-specialty physician practice in Washington, DC, that is conveniently located in one building. We are committed to providing the best possible, most comprehensive, and most convenient care to our patients. Our investment in medical technology allows us to serve our neighbors, our country, and our international community.
The MFAs practice is built upon a long-standing tradition of care and community partnership. Our academic medical and surgical specialties and multidisciplinary approach to treating patients has far reaching roots in the local and international communities.