Facility Retail Support Specialist - Refrigeration

4 years’ experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages. 4 years’ experience in a customer service field coordinating business activities, such as scheduling, vendor relations and workforce management.

Required Qualifications

• High School diploma or its equivalent
• 2 years’ experience with computer software and hardware
• 2 years’ experience in a customer service field coordinating business activities, such as scheduling and vendor relations
• Sound decision making skills
• Strong written and oral communication skills
• Ability to multi-task
• Empathetic listening skills
• Professional Telephone etiquette
• Time Management skills
• Teamwork skills
• Ability to comply
• Ability to be customer-focused
• Excel, Outlook, PowerPoint and Word (Intermediate)
• Willingness to work a flexible schedule.
• Must have good punctuality and attendance

Preferred Qualifications

• A degree from an accredited technical school with courses in Refrigeration or Energy Management Systems
• 4 years’ experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages
• 4 years’ experience in a customer service field coordinating business activities, such as scheduling, vendor relations and workforce management.
• Knowledge of Facility Services Products and Services
• Knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems
• Knowledge and basic understanding of Supermarket refrigeration systems and equipment
• Knowledge of Problem Escalation Process
• Knowledge of Publix Organizational Structure
• Knowledge and understanding of company and department policies, processes and procedures
• Customer Relations skills
• Knowledge of Improvement Methodologies
• Ability to read and understand refrigeration architectural drawings
• Strong analytical skills
• Conflict Resolution skills
• Excel, Outlook, PowerPoint and Word (Advanced)
• Experience with Service Now
• Supermarket Energy Management Systems and Software– specifically Site Manager and UltraSite

Facilities