Facility Operations Manager

Our client, a Building Technology and Software Services company, is looking for a Facility Operations Manager for their Ellicott City, MD location.

Responsibilities:

• This position offers an exciting opportunity to join client and be responsible for managing and maintaining the Howard County Circuit Courthouse.
• The Facilities Manager plays a vital leadership role in ensuring the facility operates safely, efficiently, and reliably every day.
• In this on-site role, the Facilities Manager is accountable for all aspects of day to day leadership and operations, including regular communication with the client, monitoring of the CMMS system, an in-depth understanding of the contract, strategic planning and execution of preventive maintenance programs, and thoughtful lifecycle planning of assets-all while maintaining strong fiscal discipline. Success in this position requires the ability to balance operational excellence with budgetary responsibility and long term sustainability.
• Beyond technical and operational expertise, the Facilities Manager serves as a key point of contact for stakeholders, actively managing expectations through clear, transparent communication. The role also involves building, developing, and leading a high performing operations team that is committed to safety, accountability, and continuous improvement.
• Customer service mindset with very strong communication and people skills, serving as the primary client level liaison for addressing operational, contractual, and financial matters.
• Impeccable attention to detail and the ability to prepare and deliver accurate monthly operational and financial reports.
• Responsible for developing, managing, and tracking operating budgets and financial forecasts, ensuring performance aligns with contractual and organizational financial objectives.
• Able to delegate tasks, meet deadlines, and maintain accountability across the team.
• Be comfortable taking off-hour calls and when necessary, responding to emergencies.
• Serve as a role model, mentor, and trusted resource to staff and stakeholders.
• Strong ability to comprehend complex contract terms and performance requirements, and to work collaboratively with the customer to ensure alignment with contractual obligations and operational policies.
• Manage subcontractors and vendor relationships, including contract administration, performance monitoring, compliance, and cost control.
• KPI Management.
• Ensure the quality, accuracy, and completeness of data entered into the CMMS.
• Administer documentation related to extension requests, relief events, and repair justifications in accordance with contract requirements.
• Review, develop, and proactively implement operational procedures and best practices.
• Provide oversight of day to day operations as well as long term planning activities.
• Manage supervisors and staff, including hiring, promotions, recognition, performance improvement plans, and ongoing performance monitoring.
• Provide technical and managerial guidance to the operations team.
• Ability to read and interpret blueprints and as built drawings.

Requirements:

• Bachelor's degree in business, engineering, construction management, or equivalent experience in a facilities management discipline with 10+ years of progressive responsibility.
• Minimum of 10 years of management and leadership experience with a reputable organization.
• BOMA and/or IFMA designation (RPA/CFM) preferred.
• Proficient with Windows based software including Excel, Word, PowerPoint, MS Project.
• Experience managing multi disciplinary teams and cross functional working groups.
• Proven experience leading customer and stakeholder meetings.
• Demonstrated ability to manage operations in compliance with technical and contractual requirements.
• Track record of developing a team culture focused on Customer Satisfaction and Continuous Improvement.
• Hands on experience managing preventive maintenance and repairs for MEP, fire alarm systems, security systems, and building automation systems.
• Experience with building systems including HVAC, electrical, plumbing, fire alarm, security cameras, access control, and related facility infrastructure."
• Experience supporting mission critical or high availability facilities.
• Knowledge of OSHA codes, regulations, and safety compliance requirements.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities