Application deadline: Jun 7, 2026
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The Amazon Dedicated Cloud (ADC) Data Center Infrastructure Operations organization is looking for an individual with proven skills to join the ADC Facility Operations Center (FOC). The ADC FOC is responsible for 24/7 monitoring of data center physical infrastructure across air-gapped, isolated environments hosting classified workloads with no connection to the public internet.
The ADC FOC Technical Specialist is responsible for ensuring global continuity in training, qualifications, certifications, event management, and program delivery across multiple ADC FOC instances. The role combines technical subject matter expertise in data center infrastructure with the ability to develop and maintain programs that raise the technical bar, drive operational excellence, and deliver measurable improvements to the ADC FOC operation.
The Technical Specialist may own one or more of the following program areas: training development and qualification pathways, event management quality and optimization, or new site launch and colocation program delivery. All Technical Specialists operate as force multipliers for the ADC FOC, ensuring consistent standards, knowledge transfer, and program execution across all regions and partitions.
The ADC FOC Technical Specialist manages medium-to-high impact projects from conception to completion. These projects involve independent work and collaboration with internal and external support groups including engineering, controls, automation, DCEO, and data analytics teams. The role trains and supports ADC FOC engineers in their 24/7 monitoring and alarm notification responsibilities, including implementation of site, equipment, and design-specific training exercises covering EPMS, BMS, controls monitoring equipment, stand-by diesel generators, transformers, switchgear, breakers, UPSs, PDUs, AHUs, chillers, cooling towers, and VFDs.
Operating within air-gapped environments presents unique challenges. The ADC FOC cannot leverage commercial FOC tooling directly, and extracting operational data requires additional controls, engineering systems, and customer approvals. The Technical Specialist will develop ADC-specific solutions, build and maintain programs that scale with the growth of the ADC business, and collaborate with commercial teams to share knowledge and adopt best practices where applicable.
The ideal candidate will act as a subject matter expert in data center infrastructure across various ADC data center designs. They will ensure overall availability and reliability meets or exceeds defined service levels. If you are passionate about the customer experience, think and act globally, and want to contribute to the operational excellence of Amazon Data Centers, this may be the role for you.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
A day in the life
The ADC FOC Technical Specialist operates across multiple ADC regions and clusters in air-gapped environments. Depending on the specialism, a typical day may involve reviewing event data and AARs to identify improvement opportunities, developing training content for upcoming qualification assessments, coordinating new site launch milestones with partner teams, progressing program deliverables, or collaborating with controls, DCEO, and commercial FOC teams. You will balance strategic program delivery with hands-on technical support, ensuring the ADC FOC maintains the highest operational standards across all regions.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
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