Facility Manager - Part Time

Role and responsibilities Answer phones and respond to voicemails Assist renters with move-in or move-out, as-needed Greet walk-in customers and inform prospective tenants of storage offering Respond to email and chat inquiries Unpack and inspect IDC items received - ability to lift large items Coordinate with interior design clients on manifest Sale/Lease of retail goods Guide over phone or manually assist users with the sign-up workflow Encourage tenants to leave positive reviews on Google Troubleshoot any access control/security issues that tenant’s may experience Check that all mechanical systems (HVAC, elevators, wine room apparatuses, door swings for proper closing) are working properly Working with support for any software questions Active local marketing – targeting commercial, residential users while also reaching out to potential wine user/business and car groups, enthusiasts, dealerships, etc. Regularly inspect site for cleanliness and/or damage – make sure carts are returned to proper location Manage website pricing and ensuring no discrepancy between SiteLink system and web rates Responsible for rate hikes and understanding lease agreement terms Ensure total accuracy of cage leasing info Collection of all tenant information and the updating of all info including CC info Accounts Receivable and collections – lock overrides Monitoring and managing online presence / opinion (responding to Google reviews) Traits and qualities Manager will demonstrate exceptional customer service skills, follow up, and polished salesmanship.