| Location | The Woodlands, Texas |
Facility Manager - Neighborhood Donor Center (The Woodlands)
Looking for a career where your leadership makes a real impact? At Gulf Coast Blood, every donation helps save lives, and every experience matters. We're seeking an enthusiastic, people-focused leader to serve as our Neighborhood Donor Center (NDC) Manager, driving both operational excellence and exceptional donor experiences.
In this role, you'll lead the day-to-day operations of a donor center, empowering your team to deliver outstanding service while ensuring the highest standards of safety, quality, and compliance. You'll play a key role in building a culture where employees feel supported, donors feel valued, and first-time visitors become lifelong advocates for our mission.
If you're a hands-on leader who thrives on developing teams, creating meaningful connections, and making a difference in your community, this is your opportunity to turn your passion into purpose. Every day, you'll help create experiences that inspire others to save lives.
Just For You:
Career advancement opportunities.
Competitive compensation and benefits package.
Engaging and exciting opportunity to SAVE LIVES.
Oversee the daily technical and administrative operations of the donor collection facility.
Ensure compliance with all Standard Operating Procedures (SOPs), regulatory requirements, and quality standards.
Review and approve donor and operational documentation for accuracy and completeness.
Perform troubleshooting and resolve operational or technical issues as they arise.
Ensure accurate and timely completion of donor records and reports.
Lead, coach, and develop donor center staff to achieve operational and customer service goals.
Foster a positive, collaborative, and safety-focused work environment.
Monitor staff performance and ensure adherence to organizational policies, including EEO, Affirmative Action, and Safety/Health standards.
Promote employee engagement and accountability through ongoing training and feedback.
Perform pre-donation screening, venipuncture, and post-donation care in accordance with SOPs.
Maintain proficiency in phlebotomy and apheresis procedures, including platelet collections.
Ensure a positive donor experience by creating a welcoming and professional environment that encourages repeat donations.
Analyze donor center performance metrics and operational data.
Identify opportunities to improve productivity, quality, donor satisfaction, and staff effectiveness.
Support organizational initiatives and complete additional projects and duties as assigned.
Required Qualifications:
High School Diploma or GED required.
Associate degree from an accredited college or university strongly preferred.
LVN or RN credentials are desirable.
Minimum of 5 years of phlebotomy experience.
Minimum of 1 year of apheresis experience, including platelet collections.
Experience with data analysis.
2 years of supervisory or leadership experience, or an equivalent combination of education and experience.
Phlebotomy Certification strongly preferred.
EMT Certification strongly preferred.
Associate degree in a healthcare-related field preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and blood and/or blood components, as well as any other biohazard materials. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
Job duties involve an inherent potential for mucous membrane or skin contact with blood with a risk of exposure to Hepatitis and HIV.
Who We Are:
Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.
Some Jobs Change Lives. Others Save Them.
Think you have what it takes to save lives with us? We want to hear from you.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.