Facility Manager, Animal Control Division MC

Facility Manager, Animal Control Division MC

Salary

$55,473.60 - $69,326.40 Annually

Location

Animal Resource Center (3441 Northern Blvd. NE)

Job Type

Full Time MC

Job Number

2026-00124

Department

Parks, Recreation & Community Services

Division

Animal Resource Center

Opening Date

10/19/2026

• Description
• Benefits
• Questions

Position Summary

The Facility Manager directs the operations of the Animal Resources Center faciltiies and personnel; maintains operating systems to ensure the accuracy of all transactions consistent with all City Ordinances; guides the procedural provisions as outlined in the Department Standards and Procedures; administers the contractual agreement between the City of Rio Rancho and AFSCME; and oversees the day to day operations of the complex.

Education, Training, Experience, Certifications, Licenses and Registrations

Education / higher education: High School Graduate or equivalent

Minimum number of years of directly related experience: Six years directly related work experience and/or managing or training in an Animal Control Facility

Education and/or experience preferences: None

Driver's License requirement: Infrequent Driver -- Regular Drivers License Required Endorsements: None

Note -- For any driver, driving record must always meet City driving and insurability standards.

Required certifications, licenses or registrations: None

Preferred certifications, licenses or registrations: Certification in Animal Control such as animal cruelty, euthanasia, and other course offered by the National Humane Society of proper handling and care of animals.

Knowledge, Skills and Abilities

Knowledge: Knowledge of the NM State Statutes and applicable state, federal laws and local ordinances.

Skills: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position. Use of technology, equipment and software typically used in the office environment.

Abilities: Ability to operate a personal computer and use word processing and spreadsheet applications. Ability to operate and understand software involving facility operations and field operations. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to carry out instructions furnished in written, oral, or diagram form. Ability to write routine reports and correspondence. Ability to speak effectively before of customers or employees. Ability to use math concepts to present data in graphs, and presentations.

Interaction with Groups/Agencies/Entities: Internal Works with managers and professional staff on fiscal management issues for the City. Maintains harmonious, courteous, and understanding relationships, while fostering a collaborative teamwork environment. External Works with the local veterinarians, rescue groups, citizen groups, and other humane associations to ensure accurate operation and processing of legal and binding documents to ensure compliance with the State Statutes and local ordinances. Answer questions from the general public, City staff, courts, and interested parties about Animal Resources Center operations. Presents a friendly, courteous image for the city to the general public, customers, and public officials.

Essential Functions

The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.

• Supervises the Animal Control supervisor, and front office personnel to ensure that customers receive continuous quality service.
• Determines work procedures and prepares work schedules and assignments, along with direction appropriate training for personnel.
• Issues written and oral instructions to subordinates on work priorities, timelines and tasks.
• Studies and standardizes procedures to improve operations and employee productivity.
• Maintains harmony among subordinates, and resolves conflicts and grievances.
• Conducts monthly and quarterly reports and maintains running statistics of facility operations.
• Reviews Budget Reports to ensure proper application of funds to proper line items.
• Insures that equipment at facility is operating at optimal performance.
• Submits yearly budget in timely manner and oversees budget maintenance.
• Responds to complaints from Public, Administration and Elected officials.
• Conducts employee evaluations, recommends hiring, termination, and disciplinary actions in accordance with the requirements of the AFSCME Union contract.
• Trains staff in office procedures and operations and assists with licensing and registration and other pertinent paperwork.
• Reviews daily transactions and deposits to ensure they balance.
• Oversees customer service, investigates and resolves complaints and problems.
• Maintains files on adoptions and the compliance with state and local sterilization laws.
• Manages the organization and maintenance of all internal record keeping.
• Oversees all telecommunications requiring software and hardware trouble-shooting, and problem solving.
• Works with local law enforcement on possible felony charges resulting from violation of state laws
• Oversees veterinarian billing and City permits and licenses to include DEA Permit, NM Board of Pharmacy, Vet, Clinic License and Controlled Substance License and State Board of Veterinarian Inspection.
• Enter employee timesheets.
• Develops policies and procedures for the operation of the Animal Resources Center and forwards them to the Department's SOP committee for review and approval.
• Oversees and/or performs euthanasia.

To view a summary of benefits offered by the City of Rio Rancho click here.

01

Do you have a high school diploma or equivalent?

• Yes
• No

02

Do you have six years directly related work experience and/or managing or training in an Animal Control Facility?

• Yes
• No

Required Question

Employer City of Rio Rancho

Address 3200 Civic Center Circle NE

Rio Rancho, New Mexico, 87144

Phone 505-896-8750

Website https://rrnm.gov/