Facilities Technology Systems Technician

The Georgia Department of Juvenile Justice (DJJ) is seeking an experienced and highly motivated Facilities Technology Support / Low Voltage Systems Technician to provide technical installation, maintenance, troubleshooting, and support services for technology infrastructure located throughout the agency's secure facilities and administrative offices. The successful candidate must demonstrate strong troubleshooting skills, the ability to work independently, and a commitment to maintaining the reliability and availability of technology systems that support critical agency operations.

long term, multi-year contract (will renew annually on 7/1, pending performance)
pay rate: $35/hour W2, no H1B 
Location: DJJ Central Office 3408 Covington Hwy, Decatur, Georgia  30032

• Will travel at least 60% around metro Atlanta (MUST have reliable transportation - please ask candidates this). They'll be able to expense mileage. 

40 hours/week (will not work OT)

Interview process: 2 rounds: (1) virtual (2) onsite

Summary:
The Georgia Department of Juvenile Justice (DJJ) is seeking an experienced and highly motivated Facilities Technology Support / Low Voltage Systems Technician to provide technical installation, maintenance, troubleshooting, and support services for technology infrastructure located throughout the agency's secure facilities and administrative offices.

This position requires a versatile technical professional with hands-on experience supporting low-voltage systems, IP-based video surveillance, physical security technologies, network infrastructure, telecommunications, and computer hardware.  The successful candidate must demonstrate strong troubleshooting skills, the ability to work independently, and a commitment to maintaining the reliability and availability of technology systems that support critical agency operations.

Required Qualifications:

• Installation, maintenance, and troubleshooting of low-voltage systems and structured cabling.

• IP-based video surveillance systems and associated equipment.

• Basic networking principles, including TCP/IP, network connectivity, and IP addressing.

• Computer hardware diagnostics, component replacement, and technical repair.

• Microsoft Windows 11 and Microsoft 365 technical support.

• Troubleshooting and repairing technology systems in commercial, industrial, institutional, or similarly complex environments.

Key Responsibilities:

1. Low Voltage Infrastructure and Cabling

• Install, maintain, troubleshoot, and repair low-voltage wiring, structured cabling, and associated infrastructure.

• Diagnose connectivity problems involving copper and fiber-optic cabling, patch panels, network drops, and related components.

2. Video Surveillance and Physical Security Systems

• Install, configure, maintain, and troubleshoot IP-based video surveillance equipment, including cameras, recording servers, storage systems, and associated network components.

• Diagnose problems involving video management systems (VMS), recording failures, video quality, camera connectivity, and storage performance.

3. Network and Telecommunications Support

• Troubleshoot network connectivity issues involving switches, routers, wireless access points, and other IP-connected devices.

• Demonstrate a working understanding of TCP/IP networking, IP addressing, DHCP, DNS, VLANs, and basic network routing.

4. Computer Hardware and Software Support

• Diagnose, repair, and replace server, desktop, laptop, and workstation hardware components.

• Install, configure, troubleshoot, and support Microsoft Windows 11 and associated hardware drivers.

5. Facility Technology Support and Maintenance

• Respond to technical service requests and troubleshoot problems affecting facility technology infrastructure.

• Coordinate with facility personnel, vendors, contractors, and internal IT teams to schedule and complete technical work.

Preferred Qualifications:

• Genetec Security Center, including video surveillance management, configuration, and troubleshooting.

• Enterprise IP-based VMS systems, network video recorders, video storage, and camera management.

• Electronic access control and security systems, including door controllers, electronic locking mechanisms, and related equipment.

• Cisco network switches, Power over Ethernet (PoE), and associated network infrastructure.

• Fiber-optic cabling, testing, and troubleshooting.

• Virtual Private Network (VPN) connectivity and remote support technologies.

Screening Questions:

1. Describe your hands-on experience installing and troubleshooting CCTV/IP video surveillance systems. Have you worked with Genetec or other VMS platforms?

2. What experience do you have installing and troubleshooting low-voltage cabling, including CAT5/CAT6, fiber, and patch panels?

3. How comfortable are you troubleshooting network connectivity issues involving IP addresses, subnets, switches, and routers?

4. Tell me about a time you independently diagnosed and resolved a technical issue in the field. What was the problem, and how did you fix it?

5. Are you comfortable with 50%75% statewide travel, occasional overnight stays, and working inside secure juvenile justice facilities?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.