Facilities Operations Specialist

Title: Facilities Operations Specialist

Agency: Virginia Peninsula Community College

Location: Hampton - 650

FLSA: Nonexempt

Hiring Range: $22.50 to $25.00 per hour

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.

This position provides support for Virginia Peninsula Community College facility use by internal college departments, Workforce programs, and contracted events. Duties include coordinating facility maintenance and setup, audio visual, special projects, and direct event support. This position is responsible for all aspects of customer service and sales of external facility usage agreements, including but not limited to contract writing, negotiation, execution, and fulfillment. Working collaboratively with both internal and external customers, this position ensures all meetings and events are delivered with professionalism. This position will also work closely with other internal departments, including Plant Services, Campus Police, Marketing, and Information Technology Services, to ensure all facility maintenance and event support needs are addressed in a consistent and timely manner.

Minimum Qualifications:

Knowledge

• Basic knowledge of facilities and audio-visual technology.
• Knowledge and understanding of Division programs and events.
• Knowledge and understanding of event setup and room layouts.
• Basic understanding of postsecondary credit and non-credit program offerings.
• General knowledge of contract negotiation strategies.
• Thorough knowledge of facility scheduling, event logistics, and operational requirements.
• Familiarity with best practices in client relations.
• Working knowledge of safety, liability and risk mitigation in event and facility use.
• General knowledge of contract creation, negotiation, execution, and compliance.

Skills

• Skill in completing assignments accurately and with attention to detail.
• Skill in contract generation, negotiation, execution, and fulfillment.
• Strong verbal and written communication for interacting with clients, vendors, and internal/external customers.
• Proficient in scheduling software and Microsoft Office Suite (e.g., Excel, Word, etc.)

Abilities

• Ability to work with faculty and staff, employer partners, and external organizations.
• Ability to use effective communication skills, both oral and written.
• Ability to work independently, prioritize workload, anticipate, and meet deadlines.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary (an alternate part-time work schedule).
• Ability to work at all campus locations.
• Ability to generate, negotiate, execute, fulfill, and enforce written and binding contracts.

Ability to anticipate and address potential issues before they impact events or customer satisfaction.

Additional Considerations:

Required:

Significant work experience related to facilities, reservations management, audio-visual technology, event setup, and internal and external customer service, including contract writing, execution, fulfillment, and enforcement.

Additional Considerations:

Experience in a community college setting.

Experience with event and facilities coordination, reservations and contracting.