Summary
Our Facilities Manager is responsible for managing and leading a team of field techs and coordinators while coordinating and directing the repair, maintenance, and as needed alteration of 58+ restaurant facilities, applicable equipment and other facilities by performing the following duties through subordinates or personally.
Essential Functions and Key Position Accountabilities:
- Manages, plans, leads and coordinates the activities of maintenance staff including facilities maintenance, equipment installation and repair and preventive maintenance.
- Ensures staff are coached and held accountable for standards through clear communication of expectations and supported with required training and tools.
- Communicates to restaurants through help desk tickets, email or via phone.
- Responds to urgent requests from operations to resolve issues that may cause interruption of service. (emergency support)
- Manage the close out of daily repair and maintenance service requests. Manages maintenance schedules (PM & special projects) works with operations staff & vendors as required. Verifies work is completed as scheduled.
- Performs and oversees audits to ensure sub-contracted and internal work is done correctly and according to plan.
- Ensures compliance with health and safety standards and industry codes.
- Conducts and documents regular facilities inspections.
- Works with VP of Real Estate to produce a budget forecast for general maintenance and repair and facilities modifications. Analyzes conformance to Department and Restaurant Maintenance budgets.
- Supports the development of long range plans, projects and needed capital outlay requirements for such projects.
- Plans and schedules facilities related repair work, including cost estimates, bid sheets, layouts, and contracts.
- Reviews vendor communications, invoice processing and records keeping.
- Reviews service contracts to ensure facility management needs are being met.
- Monitors expenses to maximize cost-effectiveness. Verifies payment and invoices match contract pricing.
- Responds to urgent issues outside of normal business hours based on an on-call schedule as needed.
- Excellent organizational and prioritization skills, including the ability to manage multiple tasks/projects at one time.
- Adapts to changes in work assignments and environment, is willing to assume additional responsibility and learn new processes.
- Responsible for on boarding and training of Facilities Techs.
- Support special projects and other designated activities, as assigned. Performs other related duties and projects as assigned by Manager(s).
Minimum Qualifications
EDUCATION
- This position prefers a bachelor's degree (B.A or B.S.) in related field. Equivalent combination of education and experience is acceptable.
LICENSURE/CERTIFICATION
- Washington State Driver's License Required
EXPERIENCE
- 5 -7 years of facility maintenance experience required with multi-unit experience a plus. General contractor and/or superintendent experience preferred.
- 5 plus years of managing a team of people with a focus on team growth
KNOWLEDGE/SKILLS/ABILITIES
Communication
Requires ability to communicate effectively in English both verbally and in writing.
Ability to follow appropriate communication channels.
Team Building/Interpersonal Skills
Demonstrates competency by maintaining positive, collaborative, and constructive interpersonal relationships. Understands and practices the principles of effective teamwork.
Work Prioritization/Flexibility/Adaptability
Demonstrates ability to prioritize work assignments and meet productivity and
quality standards.
- Adapts easily to changes in work assignments and environment, is willing to assume
additional responsibility and learn new procedures.
Effective organizational and analytical skills.
Computer/Office Skills
Ability to use standard office equipment including computers, telephones, copiers and fax machines.
Intermediate proficiency with MS Office products including Word and Outlook required.
Proficient keyboarding skills required.
Mathematical Skills
Ability to calculate figures and amounts such as square footage and percentages