Role Summary
We are seeking a motivated and detail-oriented Facilities Management (FM) Intern to join our AMS Real Estate & Facilities team. In this role, you will work closely with FM Team to ensure the seamless daily operation of our office portfolio. You will gain hands-on experience in office facilities operation, vendor management, operational data analysis etc., helping to create an inspiring and efficient workplace environment for ByteDance.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Responsibilities
- Daily Operations Support: Assist the FM team in day-to-day office operations to ensure a high-quality employee experience.
- Ticketing System Analysis: Monitor and analyze ticket data from the Global Ticketing System; track response times etc. KPI, identify recurring facility issues, and provide data-driven recommendations for operational improvement.
- Payment & Invoice Processing: Support the end-to-end PO (Purchase Order) and invoice workflow; verify service delivery against budget, billing; resolve payment discrepancies with vendors, and assist in monthly budget tracking.
- Vendor Coordination: Collaborate with third-party service providers (IFM vendors) to ensure service level agreements (SLAs) are met and operational standards are maintained.
- Operational Reporting: Collect and analyze operational metrics (e.g., occupancy rates, utility consumption, facility spend) to support the FM team in strategic decision-making and regional reporting.
Minimum Qualifications
- Currently pursuing or recently completed a bachelors degree in Facility Management, Hospitality Management, Business Administration, or a related field.
- Strong analytical skills with the ability to interpret operational data and work order trends.
- Highly organized with a strong sense of responsibility in handling financial documents and invoices.
- Excellent communication skills to interact with internal employees and external vendors.
- Motivated to learn new tools and systems.
- Self-motivated with a strong desire to learn and a growth-oriented mindset.
Preferred Qualifications
- Prior internship experience in corporate facilities, property management, or hospitality.
- Understanding of building systems (HVAC, electrical, plumbing) or workplace safety standards etc.