About the Role
Support Data Center Managers in maintaining critical facility operations — electrical, mechanical, and environmental systems — to meet our company data center standards and a 99.99% uptime objective.
Key Responsibilities
- Manage MEP systems supporting the data center: HVAC, UPS, ATS, and generators
- Build, maintain, and monitor infrastructure using Vertiv SiteScan and/or APC Data Center Expert/IT Advisor
- Support IT floor space, cabinet power, and U-space management
- Oversee vendor-performed maintenance and equipment improvements
- Ensure Change Management and incident ticketing processes are followed
- Maintain data center inventory documentation
- Enforce physical access, safety, and security protocols
Required Qualifications
- BS in Electrical Engineering (or 10 years relevant experience), with MEP/HVAC exposure
- 3–5 years managing APC DCE/ITA and Vertiv SiteScan environments (required)
- Strong understanding of HVAC, UPS, ATS, and generator functions/alarming (required)
- 3+ years in an administrative/systems capacity
- Experience with incident ticketing and change management tools
- Strong communication skills (MS Word, Excel, PowerPoint, Teams)
- Collaborative, detail-oriented, and process-driven mindset
Preferred Qualifications
- Experience overseeing vendor-led electrical/mechanical projects
- Familiarity with servers, storage, and networking (Nutanix, HP, VMware, Cisco)
- Bilingual — English/Spanish
About Us
The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.
- We are a “people” company.
- We are a flat organization.
- We believe the best idea win.
- We believe in radical truth.
- We attract strong-minded people with fierce intellect.
Mission Statement:
CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.