About Asbury
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry?
As a Finance Product Specialist, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for strong, energetic, people-focused member who will help us redefine the car-buying experience.
Does this sound like you?
Apply now!
The F&I Product Specialist provides responsive, professional service to customers requesting cancellation and refunds for finance and insurance (F&I) products. This position supports assigned dealership locations by reviewing and processing cancellation requests, refunds, chargebacks, and reconciliations, and by maintaining accurate account schedules and transaction records.
The specialist communicates with customers, dealership personnel, lenders, and product providers to resolve questions and outstanding items. Success in this role requires urgency, attention to detail, sound judgment, and a commitment to customer service, compliance, and process improvement.
Duties:
Customer Service & Refund Processing
- Provide courteous, guest-focused service to customers requesting cancellation of F&I products.
- Review cancellation requests and supporting documentation for completeness.
- Process cancellations and refunds accurately and promptly in accordance with company policies, product terms, and provider requirements.
- Respond to customer, lender, and dealership inquiries about cancellation requests, refund status, and related account activity.
- Track refund requests through completion and provide timely updates when additional information or follow-up is needed.
Chargeback & Reconciliation Management
- Review, reconcile, and post F&I product chargebacks for assigned dealership locations.
- Complete monthly chargeback reviews and postings by the established deadline of the 25th of each month.
- Investigate and resolve discrepancies involving refunds, chargebacks, and product provider reporting.
- Maintain complete transaction records and supporting documentation.
Schedule Review & Account Maintenance
- Review and maintain assigned F&I product schedules for accuracy and completeness.
- Identify aging transactions, outstanding items, and discrepancies; follow up with the appropriate parties to resolve them.
- Perform routine account cleanup and keep schedules current and compliant with company procedures.
- Add and update schedule notes regularly in accordance with company standards.
- Monitor processing queues and prioritize work to meet established service expectations.
Communication & Partnership
- Communicate professionally with customers, dealership personnel, product providers, and lenders regarding refunds, cancellations, and chargeback activity.
- Build effective working relationships with assigned dealerships through consistent, responsive, and solution-oriented communication.
- Provide timely updates and support the resolution of outstanding issues.
- Collaborate with team members and cross-functional departments to improve efficiency and customer satisfaction.
Compliance & Process Excellence
- Follow company policies, procedures, internal controls, and compliance requirements for financial transactions and reporting.
- Protect the confidentiality of customer and financial information.
- Maintain accuracy and quality while managing time-sensitive work.
- Identify opportunities to improve processes and assist with special projects as assigned.
Any other duty assigned by manager.
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member's eligible)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asburys Internal Learning Management System
Professional growth and development opportunities Additional advantages:
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
Qualifications:
Education
- High school diploma or GED required.
- Associate or bachelor's degree in accounting, finance, business administration, or a related field preferred.
Experience
- One to three years of experience in accounting, finance, automotive administration, F&I operations, customer service, or a related business function preferred.
- Experience processing refunds, reconciliations, chargebacks, or other financial transactions highly desirable.
- Automotive dealership experience preferred.
Knowledge, Skills, and Abilities
- Self-motivated, with the ability to work independently and contribute to a team.
- Positive, team-oriented approach and a focus on results.
- Strong attention to detail and accuracy.
- Excellent organization and time-management skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong customer service skills and a commitment to guest satisfaction.
- Effective verbal and written communication skills.
- Ability to investigate and resolve discrepancies independently.
- Proficiency with Microsoft Excel and the ability to learn other business systems.
- Professionalism, integrity, and a commitment to continuous improvement.
Hours
M-F- 8:00am to 5:00pm
Some Saturdays may be required but notice would be provided in advance
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Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.