Job Title: Food & Beverage Manager
Department: Food & Beverage
Reports To: Director of Food & Beverage
Effective Date: October 13, 2026
Status: Full-Time, Hourly
Position Summary
The Food & Beverage Manager assists in overseeing daily restaurant and bar operations (Staple Food & Drink and Bar Fontaine). This role ensures consistent service execution, team performance, guest satisfaction, and adherence to brand standards. The Manager acts as a hands-on leader—supporting staff training, maintaining floor presence during service, monitoring cost control procedures, and fostering an elevated guest experience aligned with Cotton House hospitality standards.
Key Responsibilities
Operational Management
- Oversee day-to-day operations of assigned outlets (Staple Food & Drink, Bar Fontaine, In-Room Dining, and Banquets as assigned).
- Support pre-shift briefings, floor assignments, and staff communication to ensure smooth service flow.
- Maintain proper side work, setup, and closing duties in accordance with outlet checklists and SOPs.
- Monitor guest satisfaction through table visits and real-time feedback resolution.
- Coordinate with culinary, bar, and management teams to ensure seamless food and beverage service.
Leadership & Training
- Serve as a role model for team members by demonstrating professional demeanor, grooming, and guest engagement.
- Assist in onboarding and training of new staff following established training programs.
- Conduct ongoing performance coaching and corrective action when necessary.
- Ensure team compliance with safety, sanitation, and service standards.
- Promote teamwork, morale, and communication across departments.
Financial & Administrative Responsibilities
- Support daily sales and labor reports; monitor performance against goals.
- Assist in controlling beverage and food costs through proper portioning, waste reduction, and upselling initiatives.
- Ensure accurate cash handling and end-of-day reconciliation procedures.
- Participate in monthly inventory counts and input of outlet requisitions.
- Support scheduling, labor forecasting, and time management accuracy.
Guest Experience & Service Standards
- Maintain Marriott Tribute Portfolio brand service standards and Forbes service expectations.
- Address guest complaints promptly and professionally; document incidents when necessary.
- Ensure all menus, POS items, and signage are current and accurate.
- Partner with management on outlet promotions, special events, and local collaborations.
Qualifications
- Minimum 2 years of Food & Beverage experience (hotel or upscale restaurant preferred).
- Strong leadership and interpersonal skills with the ability to motivate and manage teams.
- Excellent communication, organizational, and problem-solving abilities.
- Knowledge of Toast POS, 7shifts scheduling, and Quore or equivalent hotel systems preferred.
- Must possess or obtain ServSafe Food Handler and Alcohol Certifications.
Physical Requirements
- Ability to stand or walk for extended periods (8+ hours).
- Lift, carry, or move up to 30 pounds as needed.
- Work flexible hours, including nights, weekends, and holidays.
Core Competencies
- Leadership Presence & Professionalism
- Accountability & Integrity
- Communication & Guest Engagement
- Team Development & Mentorship
- Financial Awareness & Cost Control
- Adaptability in a Dynamic Environment