EYSEN Assessment Coordinator

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

Main Responsibilities

• Ensure that there are effective processes in place to enable efficient and uniform assessment work and to produce high quality assessment experiences for all stakeholders
• Respond to enquiries through various platforms including Zendesk, email and phone calls within SLA
• Ensure that assessment-related queries are acknowledged and dealt with promptly, efficiently and courteously within SLA
• Provide technical support to participants and associates and resolve user issues with the ePortfolio system
• Set up assessment contracts and purchase orders for associates
• Track participant progress, providing support and encouragement through to completion of programme.
• Maintain accurate records of assignment submissions, dates, and outcomes; deferrals; extensions; withdrawals; and assessor changes