Express Service Technician

Position Overview

The Express Service Technician plays a key role in our dealership’s Ford Pro Service department by performing routine maintenance services efficiently while supporting a transparent, customer-first service experience. This position is responsible for completing a factory-recommended multi-point inspection (MPI) on every vehicle, including recording a professional inspection video that is shared directly with customers to clearly explain vehicle condition and recommended services.

Key Responsibilities

Express Maintenance Services

• Perform express maintenance services such as oil and filter changes, tire rotations, battery replacements, fluid services, and basic inspections
• Follow manufacturer guidelines and dealership repair procedures at all times
• Accurately document all services and inspection results in the dealership management system (DMS)

Multi-Point Inspection & Video Process

• Complete a manufacturer-approved multi-point inspection on every vehicle serviced
• Record a clear, professional video inspection highlighting vehicle condition, safety concerns, and maintenance recommendations
• Communicate findings in a customer-friendly manner that builds trust and confidence in the dealership
• Ensure inspection results and videos are submitted promptly to service advisors for customer review

Team & Customer Experience

• Work closely with service advisors to ensure accurate recommendations and efficient service flow
• Maintain a professional appearance and communication style consistent with dealership brand standards
• Contribute to high CSI (Customer Satisfaction Index) scores through quality work and transparent communication

Safety, Compliance & Shop Standards

• Maintain a clean, organized, and safe work environment
• Properly use dealership tools, equipment, and inspection technology
• Adhere to all dealership, OEM, safety, and environmental policies

Qualifications

• High school diploma or equivalent
• Valid driver’s license with a acceptable driving record
• Automotive repair and maintenance experience in a professional setting
• Ability and willingness to appear on video and communicate clearly with customers
• Comfortable using tablets, mobile devices, and dealership software systems
• Willingness to complete online and in-person training to obtain Ford Certifications

Skills & Competencies

• Strong attention to detail and quality control
• Ability to work efficiently in a fast-paced dealership environment
• Professional, customer-focused mindset
• Strong communication skills, including on-camera explanations

Physical Requirements

• Ability to stand for extended periods and lift up to 50 pounds
• Ability to work in an automotive shop environment