Express Service Advisor

At the Proctor Dealerships, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

• Medical
• Dental
• Vision
• 401K Plan
• Vacation and Sick Leave
• Paid Holidays
• Paid Training
• Counseling Services
• Health and wellness
• Supplemental Insurances
• Discounts on products and services

SUMMARY - Sells and schedules needed express service work in the service department. 

ESSENTIAL DUTIES include the following.  

• Schedules express service appointments.  Obtains customer and vehicle data prior to arrival when possible. 
• Greets customers in a timely, friendly manner and obtains vehicle information. 
• Assists in parking and retrieving customer’s vehicle at the time of drop-off and pick-up. 
• Writes up customer's vehicle problems accurately and clearly on repair order. 
• Refers to service history, performs vehicle walk around, and recommends additional needed service. 
• Advises customers on the care of their vehicle and the value of maintaining their vehicles in accordance with manufacturers' specifications. 
• Provides a complete and accurate written cost estimate for labor and parts. 
• Establishes "promised time."   
• Obtains customer's signature on repair order and provides customer with a copy. 
• Establishes customer's method of payment. 
• Checks on progress or repair throughout the day.  Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.   
• Reviews repair orders for accuracy before contacting customer to notify of completion of repairs. 
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.  Closes repair order as appropriate. 
• Ensures that vehicles are parked in assigned areas.  Makes sure they are locked and all keys are marked and put away correctly. 
• Keeps service department forms, menus and pricing guides up-to-date. 
• Explains completed work and all charges to customers. 
• Maintains high customer satisfaction standards. 
• Handles telephone inquiries regarding appointments and work in progress. 
• Maintains a professional appearance and customer friendly attitude. 
• Keeps work area clean. 
• Performs other duties as assigned. 

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.” By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.