Job Title: Express Service Advisor
Job Type: Full-Time
About Us:
Join Ed Voyles Chrysler Dodge Jeep Ram, a leader in the automotive industry committed to providing exceptional customer service and a dynamic work environment. We pride ourselves on our professional team, state-of-the-art facilities, and commitment to customer satisfaction.
Job Description:
As an Express Service Advisor, you will be the first point of contact for our valued customers seeking quick and efficient service for their vehicles. Your primary role is to ensure a seamless service experience by providing outstanding customer care, understanding their needs, and coordinating with our service team to deliver timely and quality automotive services.
Key Responsibilities:
- Greet customers promptly and courteously upon arrival.
- Listen to customer concerns and accurately document vehicle issues.
- Provide detailed explanations of services and repairs needed.
- Offer service recommendations and upsell additional maintenance services when appropriate.
- Coordinate with service technicians to ensure timely completion of services.
- Maintain open communication with customers regarding service progress and any changes.
- Handle customer complaints and concerns with professionalism and empathy.
- Ensure all paperwork is completed accurately and efficiently.
- Maintain a clean and organized service area.
Qualifications:
- High school diploma or equivalent; additional technical or automotive training is a plus.
- Previous experience in a customer service role, preferably in an automotive setting.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Detail-oriented with strong organizational skills.
- Basic knowledge of automotive systems and services.
- Proficiency with computer systems and software related to automotive service management.
- Valid driver's license and clean driving record.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
- A supportive and collaborative team environment.
- Opportunities for career advancement within the dealership.
Voyles Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.