Expert Systems Engineer
Location: Remote – USA
Travel: Up to 20%
Key Responsibilities
- Manage, monitor, maintain, and support infrastructure and application environments.
- Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
- Partner with Operations on patches, updates, antivirus, maintenance, and system health.
- Monitor system performance, conduct health checks, and support capacity planning and optimization.
- Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
- Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
- Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns.
- Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
- Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
- Standardize and automate processes and monitoring using scripting and automation technologies.
- Follow change management procedures and maintain technical and system design documentation.
- Document issues and resolutions and contribute to continuous process and technical improvement.
Required Qualifications
- 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent.
- Strong experience with SQL Server, Power BI, and Databricks.
- Experience supporting production infrastructure and troubleshooting complex technical issues.
- Strong understanding of systems, databases, applications, monitoring, and performance management.
- Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.
- Comfortable working directly with clients and cross-functional teams.
- Strong problem-solving, analytical, organizational, and decision-making skills.
- Experience with scripting, automation, technical documentation, and change management.
Preferred Qualifications
- Healthcare technology or hospital IT experience.
- Development experience with .NET and REST APIs.
- Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.
- Experience with OpenTelemetry.
- Cloud infrastructure or modern data platform experience.
- Relevant certifications such as GIAC, ITIL, or MCSE.
Working Arrangements
- Standard work week or as defined by assignment requirements.
- Primarily remote or office-based.
- May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods.
- Up to 20% travel may be required.
Physical Requirements
Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use.
Occasionally: Climbing/balancing and stooping/kneeling/crawling.