Expert / Specialist, Payroll Tax and Services

Expert / Specialist, Payroll Tax and Services

Category Customer Success Location Atlanta, Georgia; Atlanta, Georgia; Frisco, Texas Job ID 24408

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With tens of millions of customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

At Intuit, our mission is powering prosperity around the world. The Tax Processor 3 role is a specialist position within our Tax Processing function, responsible for independently resolving non-routine tax cases and serving as a point of escalation for less experienced Tax Processors on matters requiring specialized regulatory knowledge. This role supports accurate and timely tax compliance for millions of customers across our platforms.

Responsibilities

• Independently research and resolve non-routine tax notices, penalties, and related issues by analyzing records and applying specialized regulatory knowledge
• Prepare and submit amended tax returns and supporting documentation based on analysis of customer requests and audit findings with high proficiency and accuracy
• Complete comprehensive reconciliations, identifying non-routine discrepancies and determining appropriate corrective steps for individual cases
• Communicate specialized tax guidance directly to customers and explain complex filing requirements to internal stakeholders
• Serve as a point of escalation for Tax Processor 1/2 colleagues on cases requiring specialized regulatory knowledge, escalating only the most complex or precedent-setting issues further (see Discussion Point 4)
• Identify and document recurring process or system friction, contributing observations to improvement discussions owned by Tax Processor 5 or leadership
• Collaborate with cross-functional partners (payroll operations, customer support, compliance) on cases requiring coordinated resolution
• Maintain working knowledge of multi-state and multi-jurisdictional compliance requirements relevant to own caseload

Qualifications

• Typically 2+ years of relevant experience in payroll tax operations, payroll tax compliance, or a related field
• Bachelor''s degree or equivalent demonstrated domain expertise; FPC or CPP preferred
• Working knowledge of tax regulations, multi-jurisdictional compliance, and government agency filing systems
• Strong analytical and problem-solving skills with ability to research and resolve non-routine tax issues independently
• Proficiency with tax and payroll systems, reconciliation tools, and spreadsheet applications
• Effective communication skills, able to explain technical tax concepts to both customers and internal stakeholders
• Demonstrated ability to prioritize a caseload of mixed routine and non-routine cases and meet deadlines

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

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