Perform service, repair and customization work in accordance to H-D factory guidelines and specifications; Maintain communication with Service Advisor for work-in-progress, changes, delays, or additional work needed; Assist Service Advisor with detailed documentation, communication with customers, test rides, or any other issue that will ensure customer satisfaction; Maintain a schedule to request parts for work orders prior to work commencing; Maintain accuracy of all service records, and follow work through to completion; Maintain knowledge, qualifications, and certifications through H-D training programs, as needed; Ensure compliance with federal, state, and local laws and regulations; Maintain a clean work area, and participate in maintaining overall shop cleanliness; Address customer concerns and complaints quickly, confidentially, and by demonstrating our commitment to excellent customer service; Support promotional campaigns in conjunction with the other departments; Minimize come-backs; evaluate repeat service or repairs to ensure the work will be completed according to H-D factory guidelines and specifications, and to the customer's satisfaction; Continually strive to improve productivity levels for repair and maintenance; Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs. High school diploma, or equivalent; Completion of an authorized training program such as MMI Service School, or equivalent work experience; Possess & maintain both basic and specialized tools to service H-D vehicles; Maintain a valid driver license with motorcycle endorsement, and clean driving record.