Position Overview
Toyota of Olympia is seeking a highly experienced and results-driven Sales BDC Agent to join our fast-paced, high-volume Business Development Center. This role is critical in driving showroom traffic and ensuring a seamless customer experience from inquiry to appointment. The ideal candidate has proven success in a high-volume BDC environment, excels in customer engagement, and thrives on meeting and exceeding goals.
Key Responsibilities
- Manage a high volume of inbound and outbound calls, emails, and text leads daily while maintaining top-tier customer service.
- Convert online, phone, and chat inquiries into qualified showroom appointments for the sales team.
- Maintain strict response-time expectations, ensuring all leads are contacted promptly and consistently followed up on.
- Engage and build rapport with customers by understanding their needs, overcoming objections, and guiding them through their buying journey.
- Use CRM tools efficiently, ensuring accurate documentation of all interactions, follow-ups, and customer preferences.
- Optimize lead conversion rates by implementing best practices in appointment setting and customer re-engagement.
- Maintain a deep understanding of current inventory, promotions, and incentives to provide accurate and compelling information to customers.
- Work closely with sales managers and team leads to ensure a smooth handoff and follow-through on customer appointments.
- Demonstrate exceptional phone etiquette, persuasive communication, and a results-oriented mindset.
Qualifications
- Minimum of 2-3 years experience in an automotive dealership BDC or sales environment.
- Proven track record of high appointment show rates and conversion success.
- Strong ability to handle objections, overcome challenges, and close appointments.
- Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism.
- Exceptional verbal and written communication skills, with a strong focus on active listening and relationship building.
- Proficiency in CRM software, phone systems, and digital communication platforms.
- Ability to multitask and manage daily follow-ups on multiple leads without missing opportunities.
- Self-motivated, goal-oriented, and able to work independently while contributing to team success.
- Automotive industry experience is required.
Benefits
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Employee discounts on vehicle purchases and services.